CUSTOMER CARE EXECUTIVE, SR. CUSTOMER CARE… at Adeeba E… · Kolkata

Company Description

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally and its services are available on demand.

Job Description

Taking inbound calls with printer, router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.

1 or 2 years experience in Inbound/Outbound Technical Support in International BPO.· Must know how to close their own calls.· Good communication skills in English . Experience in troubleshooting technical issues related to- Computer, Printer, Broadband, Router, Email issues, Mac, I-phone, I-pad.· Ability to handle customer's issues and provide accurate resolution.· Should be flexible working in night shifts.Salary -Negotiable (based on experience and last/current drawn CTC) plus attractive incentives.Immediate joining preferable.

No Freshers are Welcome.

Perks & Benefits :

Fixed Salary on 1st of every month In Salary Account· 24 leaves in a year+comp offs+Birthday leaves· Very Attractive Incentives· No Extension of Shift Timings· Friendly Working Environment

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NOTE: This is a direct company post. We do not charge recruitment fees.

FRESHERS /DOMESTIC BPO CANDIDATES ARE NOT ALLOWED

Contact HR @ Paromita 03365246525/8016099788

Additional Information

1. Candidate with Excellent Communication Skill.2. Candidate with at least 6 months experience in International Outbound can apply for Inbound Tech Process.3. Support Process.