Business Operations & Servicing Specialist at Addition… · Lake Mary

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

SUMMARY: The Business Operations & Servicing Specialist supports the full life cycle of commercial and small business loan operations, including pre-closing, closing, and post-closing functions. This role involves coordination with internal teams and external vendors, document review, loan booking and funding, file maintenance, and ongoing servicing tasks such as participation payments, wire processing, and draw requests. The Specialist also contributes to process improvement initiatives and collaborates cross-functionally with project management and business intelligence teams to enhance operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Pre-Closing Due Diligence & Documentation

• Partner with commercial loan officers and branch staff to gather, validate, and review all required loan documentation.
• Order and review third-party reports and documentation, including, but not limited to appraisals, title insurance, environmental reports, and insurance policies.
• Conduct collateral lien searches and review title commitments to identify and resolve exceptions or discrepancies.
• Coordinate with external vendors such as title companies, attorneys, and other service providers; escalate issues as needed to ensure timely resolution.
• Review, organize, and verify loan documents for accuracy, completeness, and compliance with approved credit terms, internal policy, and regulatory requirements.

Loan Closing, Booking & Funding

• Support and execute loan closings by preparing, finalizing, and verifying booking and funding documentation in accordance with approved terms.
• Coordinate funding logistics, including wire transfers and disbursements, ensuring proper validation, authorization, and transaction tracking.
• Manage commercial loan draw requests, including review of supporting documentation and compliance with loan agreements.

Post-Closing & Collateral Perfection

• Provide backup support to ensure the timely filing and perfection of all liens and collateral documentation, including UCC filings, mortgages/deeds of trust, and vehicle or title liens, as applicable.
• Verify receipt and accuracy of recorded documents and filed liens; resolve deficiencies or follow up on missing items.
• Confirm vendor setup is completed accurately and timely for post-closing insurance and tax monitoring.
• Process loan renewals, modifications, extensions, and related documentation with a high level of accuracy and attention to risk.

Loan File Management & Ongoing Maintenance

• Organize, maintain, and manage complete electronic and/or physical loan files in accordance with document storage and retention requirements.
• Perform ongoing loan file maintenance, including updates, corrections, document indexing, and archival.
• Monitor and track post-closing deliverables, ticklers, insurance renewals, and other ongoing collateral or covenant-related items.
• Ensure loan files remain compliant with internal policies, regulatory standards, and audit expectations throughout the life of the loan.

Servicing, Reporting & Participation Support

• Provide backup support for participation loan administration and payment reconciliation in accordance with participation agreements.
• Provide operational and servicing support to internal departments and branch staff regarding loan structure, documentation, or servicing inquiries.
• Generate business loan reports and assist with departmental reporting, audits, and special projects.

Leadership, Training & Continuous Improvement

• Contribute to continuous process improvement and regulatory readiness by staying informed on industry trends, regulatory changes, and best practices.
• Assist in creating, maintaining, and updating departmental process guides, procedures, and job aids.
• Support and participate in departmental and cross-functional projects, including system enhancements, process redesign, and regulatory or audit-related initiatives.
• Facilitate training and provide mentorship to new hires, teammates, and frontline staff.
• Participate in professional development and on-the-job training.
• Adhere to key competency and professional development standards.
• Perform other duties as assigned.

REQUIREMENTS

Education:

• Associate degree or bachelor’s degree in finance, business administration, or a related field preferred.

Experience:

• 5+ years of experience in the commercial lending field.
• Strong attention to detail and organizational skills.
• Effective communication skills and ability to work collaboratively in a team setting.
• Ability to adapt to new processes and take initiative in a fast-paced environment.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook) and willingness to learn loan processing software.
• Positive attitude, strong work ethic, and willingness to grow within the organization.

OTHER CHARACTERISTICS OF THE POSITION:

Physical Demands:

• Sitting for long periods at a time.
• Regularly required to talk or listen.
• Occasional lifting of office supplies up to 20 lbs.
• Vision abilities, including close vision and ability to adjust focus.

Mental Demands:

• Must understand and follow a set of clear oral and/or written procedures without deviation.
• Performs repetitive routine tasks.
• Withstand moderate amounts of stress.
• Must adhere to a provided work schedule to meet a set of qualitative production standards.
• Perform tasks that vary little from day to day.
• Implements others’ decisions/procedures with little judgment required.
• Must relay information orally.

WORKING WITH US:

We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with profit sharing contribution
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off including Federal holidays that many other industries don't observe
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts

At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In®.