IT Specialist at Addi in Colombia

ABOUT ADDI We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace. We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably. Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia. But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values https://co.addi.com/trabaja-con-nosotros#:~:text=%E2%80%A2%20We%20are%20owners,dentro%20del%20equipo. every day. ABOUT THE ROLE This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading. WHAT’S THE MISSION YOU’LL DRIVE Protect Addi’s competitive advantage by building a resilient, zero-trust infrastructure while delivering a frictionless IT experience that empowers every employee to work at peak velocity. WHAT YOU WILL DO - Achieve a 99% resolution rate for all IT requests within established SLAs by optimizing the Asana ticketing workflow, ensuring technical hurdles never impede the company's operational velocity. - Eliminate unauthorized access risks by integrating Zero-Trust principles across 100% of Google Workspace components and deploying a robust SSO/Secure LDAP framework within the first 6 months. - Ensure 100% of corporate devices meet CIS benchmarks and internal hardening standards through the automated enforcement of MDM (Mobile Device Management) and DLP (Data Loss Prevention) policies. - Maintain 100% uptime for critical network integrations and resolve 100% of SIEM security alerts within defined response windows by implementing proactive firmware lifecycle management and real-time monitoring. - Recover at least 20% of the IT team's weekly capacity by identifying recurring manual tasks (e.g., onboarding, access requests) and replacing them with automated scripts or workflow integrations. WHAT WE’RE LOOKING FOR - Technical Expertise & Experience - 4-5 years of proven experience in IT Support, Systems Administration, or Cybersecurity roles, preferably in high-growth startups. - Deep mastery of Google Workspace Administration and corporate IT infrastructure management (servers, networks, and endpoints). - Strong background in managing hybrid environments (macOS, Windows, Linux) with a focus on scalability. - Security & Compliance Mastery (Zero-Trust Mindset) - Hands-on experience implementing Zero-Trust frameworks, including SSO, Secure LDAP, and advanced Chrome security settings. - Proven track record of managing MDM and DLP policies to protect sensitive data and ensure compliance with standards like ISO 27001 or PCI-DSS. - Expert knowledge in hardening devices against industry benchmarks and resolving SIEM alerts within strict SLAs. - Automation & Scripting Proficiency - Advanced proficiency in scripting languages (Python, Bash, or Apps Script) to automate recurring IT tasks and workflows. - Experience integrating different platforms (e.g., Asana, HRIS, Identity Providers) to streamline onboarding and offboarding. - Ability to reduce operational overhead by at least 20% through continuous process optimization. - Analytical Problem Solving - Leverages data and system logs to identify root causes and mitigate risks through proactive measures. - Implements "permanent fixes" rather than "temporary patches," significantly reducing ticket reoccurrence rates. - Stays calm and maintains technical rigor during high-pressure situations or security incidents. - Radical Ownership & Initiative - Anticipates future infrastructure needs and independently identifies opportunities to improve team effectiveness. - Exhibits a self-motivated drive to learn new technologies and take end-to-end responsibility for projects. - Shows "bias for action" by fixing gaps in documentation or security before they are flagged by others. - User-Centric Communication & Collaboration - Translates complex technical concepts into clear, accessible guidance for non-technical teammates. - Partners effectively with other departments (People, Finance, Eng) to address their unique IT needs and pain points. - Delivers empathetic and clear communication, ensuring users feel supported even when enforcing strict security policies. WHY JOIN US? - Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services. - Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner - Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it. - Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it. - Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth. HOW THE HIRING PROCESS LOOKS LIKE We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like: - Step 1: People Interview (30 min) A conversation with a recruiter or hiring manager to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role. - Step 2: Initial Interview (50 min) A more in-depth conversation with the IT Lead, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work. - Step 3: Deep Dive Interview (30 min) You'll spend 30 minutes with one of our senior leaders getting to know each other — how you think, how you work, and how you show up as a teammate. This is a two-way conversation: we want to understand what drives you, and you should leave knowing whether Addi feels like the right place to grow. - Step 4: Technical Interview (60 min) You'll meet with three members of our IT & Security team for a structured conversation covering the core pillars of the role: Networking, Security, and Software. This is less about reciting theory and more about how you think and solve problems, bring examples from your experience. - Step 5: Co-Founder Interview If there’s a strong match, you’ll have a final conversation with our Founder to align on expectations, cultural fit and ensure mutual excitement. From there, we’ll move quickly to an offer and discuss next steps. We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us.