We’re seeking a detail-oriented and customer-focused professional to join our team as a Customer Care Representative. In this role, you’ll be the key point of contact for customers, vendors, and internal teams—handling inquiries, processing orders, preparing quotes, and ensuring a seamless experience from pre-sale through post-sale.
What You’ll Do
- Respond to customer and internal inquiries via phone and email
- Prepare quotes, enter orders, and ensure accurate pricing
- Track shipments, expedite orders, and provide status updates
- Resolve customer issues
- Manage returns (RMAs)
- Support the outside sales team with orders, samples, and requests
- Coordinate with vendors, warehouse, and internal teams
Why Join Us
- Collaborative team environment
- Opportunity to grow product knowledge and sales skills
- Training and development provided
- Positive culture
