Service Writer at ACV Auctions in Fort Wayne, IN

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:
The Service Writer provides diagnosis and estimate of initial repairs to vehicles at the auction. This role is responsible for ensuring timely and accurate estimates on all vehicle repairs. The Service Writer will partner internally to ensure that vehicle repairs are done in scope on time.
What you will do:
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop estimates by costing materials, supplies, and labor.
• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Works with internal partners for approval on work to be performed.
• Verifies warranty and service contract coverage in developing estimates.
• Provide time estimates on repairs to schedule vehicles for auction.
• Maintain supplies, parts, and equipment necessary to complete quoted repairs timely.
• Coordinate service of vehicles after customer approval is received.
• Regularly communicate with mechanics and managers on repairs
• Perform additional duties as assigned.

What you will need:
• Ability to read, write, speak and understand English.
• 1 year experience required
• High School Diploma required
• Experience working in a service department or mechanical background
• General understanding of mechanical and technical terminology
• Organized and efficient with the available to maintain an flowing schedule
• Ability to clearly communicate
• Ability to work independently
• Valid Driver’s License.
• Basic math and vehicle repair planning
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.