Field Service Analyst at Acumen Technology in Nashville, TN

Summary: Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. They are seeking a confident and passionate Field Service Analyst to provide Tier 1 support for clients, ensuring excellent communication and problem-solving skills while working with various technologies. Responsibilities: - Intermediate understanding of operating systems, business applications, printing systems, and network systems - Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care - Ability to multi-task and adapt to changes quickly - Technical awareness: ability to match resources to technical issues appropriately - Understanding of support tools, techniques, and how technology is used to provide services - Typing skills to ensure quick and accurate entry of service request details - Self-motivated with the ability to work in a fast moving environment Required Qualifications: - Intermediate understanding of operating systems, business applications, printing systems, and network systems - Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care - Ability to multi-task and adapt to changes quickly - Technical awareness: ability to match resources to technical issues appropriately - Understanding of support tools, techniques, and how technology is used to provide services - Typing skills to ensure quick and accurate entry of service request details - Self-motivated with the ability to work in a fast moving environment Required Skills: Operating Systems, Business Applications, Printing Systems, Network Systems, Telephony, Support Tools, Technical Awareness, Typing, Customer Care, Multi-tasking Benefits: 100% employer paid health insurance (medical and dental), Mileage and phone reimbursement, Fun working environment and culture, SIMPLE IRA with 3% match