Casual Customer Care Specialist I (Seafarers) at Acuity… · 8600…

Summary: Acuity International is a global organization offering a range of services and career opportunities. The Casual Customer Care Specialist I is responsible for providing administrative support and exceptional customer service within the Occupational Health Services business unit, coordinating with examinees and network providers for employment-related examinations. Responsibilities: - Coordinate with examinees and network providers to schedule employment-related examinations - Follow different protocols for each program. Adheres to program specific protocols, processes, and policies - Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client - Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process - Contact examinees and facilities to schedule requested examinations - Contact providers regarding missing or incomplete examination results - File, scan, and retrieve exam results to include laboratory, medical, and final determinations - Consistently provides professional and gracious customer service - Processes inbound and outbound phone calls, faxes, email, and mail - Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager - Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines - Handles all medical and drug screen results compliant to HIPAA standard practices - Other duties as assigned - May participate in interdepartmental project groups or task forces - May assist other departments with routine administrative duties - Performs duties in a safe manner. Follows the corporate safety policy.  Participates and supports safety meetings, training, and goals.  Ensures safe operating conditions within area of responsibility.  Encourages co-workers to work safely.  Identifies “close calls” and/or safety concerns to supervisory personnel.  Maintains a clean and orderly work area - Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards - May serve on the OSHA VPP, Safety, and Wellness Committees Required Qualifications: - High School Diploma or equivalent - Customer service experience - Able to work a flexible schedule to accommodate work requirements - Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms - High level of organization and detail oriented - Dependability - Good written and oral communication skills - Must be able to pass a background check and drug screen Preferred Qualifications: - 1 year of office experience - Experience with medical terminology - Call Center Experience Required Skills: MS Office Suite, Adobe Acrobat, Database Software, Medical Terminology