ACTS360→
MSP Help Desk Technician I at ACTS360 in Plant City, FL
Skills
Job Description
Job Title: MSP Help Desk Technician 1
Department: Operations / Help Desk Services
Reports To: Service Desk Coordinator
Job Type: Permanent, full-time position
Job Location: Plant City, FL
Pay Details: Starting at $38,500.00 annually plus bonuses for certificate completion
ACTS360 is looking for a dedicated MSP Help Desk Technician I to join our team. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you are passionate about technology and eager to help others, this role is a great foundation for your career in IT.
To be great at this role, you must be willing to pursue and pass entry level IT certificates including, but not limited to, the CompTIA A+, CompTIA Network+, CompTIA Security+, and the Microsoft AZ900 / MS900.
Please Note: This is an active and ongoing job opening. We are continuously seeking talented individuals to join our team. The duration this posting has been open does not reflect the urgency or importance of the position. We encourage all qualified candidates to apply, regardless of the posting date.
Responsibilities:
- Active participation in the Help Desk 1 phone queue
- Provide first-level contact to end users in a clear and professional manner
- Create and accurately code service tickets
- Identify and redirect urgent tickets to the appropriate resources
- Work through assigned tickets and enter appropriate time entries
- Troubleshoot and resolve end user or infrastructure technical issues
- Follow up with customers and see problems through to resolution
- Ensure proper recording, documentation, and closure of ticket information
- Maintain awareness of ongoing issues and be proactive in customer notification
- Recommend modifications or improvements to client environments
- Properly escalate unresolved tickets to the next level of support
- Preserve and grow your knowledge of Help Desk procedures, products, and services
- Onsite dispatching as needed or directed
- Active participation in the On Call rotation