Housing Case Manager at ACTS in Dumfries, VA

Action in Community Through Service

At ACTS, our highly-trained staff and volunteers are committed to providing the best possible services to our clients every day. ACTS fosters hope, provides relief, and promotes self-sufficiency for our Prince William area neighbors in crisis. We are committed to creating a community where no one goes without or suffers alone. Check out the programs and crisis services we offer, our volunteer opportunities, and ways you or your company can partner with us to continue our positive impact!

Together we can make a difference in serving our neighbors.

The Sustainable Housing Case Manager – HUD provides case management services to clients currently receiving ACTS Housing Services and community participants who have been provided housing services through ACTS.

Benefits and Rewards:

• Full health insurance options with generous employer contribution for medical and 403(b) matching.

• Paid vacation and sick leave, personal time, paid lunch, comp time and Birthday time off!

• Additional time off from December 25 – January 1.

• Grow your skills with free, award-winning training.

• Use your talents in a successful organization with over 50 years of significant impact in the community.

• Earn First Aid, and Narcan certifications, as well as other human service trainings.

Position Title and Department: Sustainable Housing Case Manager; Housing Services ****

Pay: $56,160.04 per year ($1000 additional per year for bilingual capability in English and Spanish, French or Arabic and $1000 additional per year for additional degree of value to ACTS.) This position is contingent on grant funding, with continuation based on performance, organizational needs, and funding availability.

Reports to: Sustainable Housing Supervisor

Hours per week and Schedule: 40 hours Monday – Friday 8:00 a.m. to 4:00 p.m. Flexibility for client needs or events require ****

FLSA Classification: Exempt

Essential: No**;** Client Contact Position: Yes

Driving required: Yes; Personal vehicle required: Yes

Location: Dumfries, VA

Effective Date: 4/23/2026

Supervisory Responsibilities: None

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Assessment/Intake

1. Conducts comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate.
2. Assist client in developing Individual Service Plan (ISP), assess progress and problem-solving barriers to self- sufficiency regularly.
3. Monitors client’s compliance with Program Agreement.

Case Management Service Delivery

1. Serves as an advocate and liaison for assigned caseload clients receiving ACTS Housing Services.
2. Provides education and information in building client self-sufficiency around family systems, housing, budgeting, employment, educational training, health and other human services with an emphasis on long-term housing and economic stability.
3. Makes referrals to other services as needed and works with other community partners to provide collaborative services to clients.
4. Executes their assigned program funding within the approved budget and in compliance with funding source requirements.

Evaluation

1. Enters and updates information into the Homeless Management Information System (HMIS), SharePoint and other client databases as required.
2. Maintains client files in accordance with ACTS guidelines and other accrediting agencies for program and grant requirements.

Training/Supervision

1. Participates in regular supervision with Program Supervisor by providing regular updates and preparing case presentations.
2. Completes required 40 hours of training annually including CPR, First Aid and NARCAN certification and other human service trainings.

Outreach

1. Promotes community awareness about homelessness and human services.
2. Attends staff meetings, community meetings, training and other agency related activities as required.
3. Conducts ongoing outreach to establish/foster a network of community resources and services.
4. Performs other duties as required.

Required Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Working knowledge of MS Word, Excel, Outlook, and Internet navigation

• Ability to function well in a high-paced and at times stressful environment.

• Have a valid driver’s license, acceptable driving record, current auto insurance, and daily access to a personal vehicle

Preferred Knowledge, Skills and Abilities:

• Excellent customer service skills.

• Preferred – CPR and First AID Certification

• Proficient with Microsoft Office Suite

• Bilingual capability (English and Spanish, French or Arabic)

Education and Experience:

Meets one of the following three criteria, required:

• A bachelor’s degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology)

• AA degree in human services, behavior sciences or allied field (including criminal justice, education and psychology) with 4 years of documented related experience

• No college degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology) with 5 years of documented related experience.

• A bachelor’s in human services or behavioral sciences, preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Policy

ACTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drug-Free Workplace Policy

The unlawful or unauthorized use, abuse, solicitation, theft, possession, transfer, purchase, sale or distribution of controlled substances (including medical marijuana), drug paraphernalia or alcohol by an individual anywhere on Organization premises, while on Organization business (whether or not on Organization premises) or while representing the Organization, is strictly prohibited. Violation of this policy will result in disciplinary action, up to and including discharge.