Customer Success AI Insights Intern at Actian in Remote

Summary: Actian Corporation is a trusted leader in data management, integration, and analytics, dedicated to helping businesses unlock the full potential of their data. The Customer Success AI Insights Intern will support the Customer Success Team by developing an AI-driven framework to synthesize and prioritize customer insights, transforming user feedback into strategic product intelligence. Responsibilities: - Design and Develop an AI Feedback Agent: You will lead a high-impact capstone project to build an AI agent that automatically gathers, synthesizes, and prioritizes product feedback from diverse data sources - Data Mapping and Analysis: Collaborate with stakeholders to discover and map unstructured data sources—including meeting logs, emails, and support cases to define metrics for 'meaningful feedback' - Prototyping and Testing: Design and execute test cases to evaluate the accuracy and reliability of the AI feedback pipeline, iterating on prompts, data inputs, and synthesis logic based on findings - Strategic Project Presentation: Document the final AI synthesis framework and present your findings and lasting results to Actian during the Week 12 Internship Showcase Required Qualifications: - Must be actively enrolled in a college degree program - Must be legally authorized to work in the United States - A rising Senior or Junior pursuing an undergraduate degree in Business, Computer Science, Data Science, Artificial Intelligence, Information Systems or a related field - Strong analytical and problem-solving skills, with the ability to work through ambiguity and structure findings clearly - Strong written and verbal communication skills, with the ability to communicate findings through clear summaries and storytelling - Proficiency with Microsoft Excel, Word and PowerPoint and / or Google Sheets, Docs and Slides Preferred Qualifications: - Experience with Natural Language Processing (NLP) or Large Language Models (LLMs) to transform high-volume, unstructured conversational data into actionable insights - Proficiency in using APIs and data integration tools to programmatically pull data from sources rather than relying on manual exports - Ability to approach open-ended 'driving questions' with curiosity to find innovative technical solutions for complex business problems - Demonstrated experience using research, analysis, or data interpretation to identify patterns and generate actionable insights - Familiarity with AI tools such as ChatGPT, Gemini, Claude, or similar technologies for summarization, synthesis, or analysis Required Skills: Artificial Intelligence, Natural Language Processing, Large Language Models, Data Integration, API usage, Research, Data Analysis, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Sheets, Google Docs, Google Slides, Analytical skills Benefits: Intern Events— just because the internship is remote, doesn’t mean we don’t have time for fun! Regular intern events will be hosted throughout your 12-weeks with us!, Time with Executives— Interns all get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events, Workshops — Interns participate in workshops geared towards helping new professionals, Opportunity to travel – we will fly you out for onsite orientation at our Austin, Texas office location!