AI Productivity Customer Success Intern at Actian in Remote

Summary: Actian Corporation is a trusted leader in data management, integration, and analytics, dedicated to helping businesses unlock the full potential of their data. The AI Productivity Customer Success Intern will lead a high-impact capstone project focused on improving productivity and scalability across customer experience and support teams by applying AI to workflows. Responsibilities: - Partner with Customer Experience, Customer Success, and Support stakeholders to evaluate current workflows, identify friction points, and uncover high-value opportunities for AI enablement - Analyze repeatable, manual tasks and recommend ways to improve efficiency, consistency, and quality through AI-assisted workflows - Design, test, and refine prompts, templates, and lightweight automations that support common CS use cases such as customer summaries, follow-up communications, account prep, and internal handoffs - Help document and operationalize best practices for AI usage, including prompt structure, workflow guidance, and practical team enablement - Lead a capstone project focused on AI Productivity & Scale for CX/CS, culminating in a final set of recommendations, prototypes, prompts, and reusable assets that help the team adopt AI more effectively Required Qualifications: - Must be actively enrolled in a college degree program - Must be legally authorized to work in the United States Preferred Qualifications: - Strong interest in AI productivity, workflow design, and applying technology to improve how teams operate - Ability to identify patterns, simplify complex workflows, and translate ideas into practical, easy-to-use solutions - Strong written and verbal communication skills, with the ability to help others adopt new tools and ways of working - Pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Human-Computer Interaction, or a related field - Hands-on experience using modern AI tools such as ChatGPT, Gemini, Claude, and/or Claude Code for writing, research, analysis, prototyping, or workflow improvement - Familiarity with prompt engineering concepts, including how to structure prompts for clarity, consistency, and high-quality outputs Required Skills: AI Productivity, Workflow Design, AI Tools - ChatGPT, AI Tools - Gemini, AI Tools - Claude, Prompt Engineering Benefits: Intern Events— just because the internship is remote, doesn’t mean we don’t have time for fun! Regular intern events will be hosted throughout your 12-weeks with us!, Time with Executives— Interns all get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events, Workshops — Interns participate in workshops geared towards helping new professionals, Opportunity to travel – we will fly you out for onsite orientation at our Austin, Texas office location!