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Account Manager - Collections at Acquire Intelligence in Quezon City
Job Description
Account Manager - Collections
Location: Quezon City
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
HMO coverage for you and your family**
Yearly Kick Off Parties with major giveaways (like the car in 2023)
Get recognized through our ‘Value Awards’
Grow your career - yes, we love to promote internally
Do meaningful work and collaborate with the best
900 promotions given each year
2,700+ leadership training courses
A SNAPSHOT OF YOUR ROLE
As an Account Manager - Collections, you are responsible for ensuring that all employment and personal information of employees are kept and handled according to existing company policies on Information Security and Data Privacy.
What you get to do every day as an Account Manager - Collections:
Manage designated accounts to ensure individual and team targets are met and exceptional customer service is provided
Utilize appropriate tools and follow correct systems and process to undertake skip tracing of accounts to locate customers
Negotiate payment arrangements and settlements
Organize and manage workflow to ensure that all designated accounts are actioned appropriately, and payments arrive on time
Ensure accurate notes and data are available in CRM platforms at all times
Conduct daily activities aligned with relevant Australian debt collection guidelines and other legislation including Privacy Act, Trade Practices Act and NCCC, etc.
Exhibit team ethics, working in harmony with other team members and assisting them in performing their duties
Effectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environment
Adhere to the campaign's purpose, objectives and mission and openly support the campaign's strategy
Ensure a safe and healthy work environment by complying with OHS legislation and the campaign's OHS policies
Ensure compliance with the campaign's policies and procedures
A BIT ABOUT YOU
With Industry and/or collections, sales and customer service experience
With Previous roles in financial services or Australian based campaigns
With Skip tracing experience
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutions.
Entrepreneurial Energy: Think like an owner. Solve like a founder.
Fast with Intent: We move fast and deliver real results.
Laugh and Learn: We don’t take ourselves too seriously, just our results.
What are you waiting for? Come for a career, stay for the fun!
Join the A-Team and experience the A-Life!