IT Intern, New York at Achievement First in New York

Summary: Achievement First is a nonprofit organization supporting public charter schools across New York, Connecticut, and Rhode Island. The IT Intern will be responsible for ensuring technology systems and support structures are effective, providing on-site technology support across schools in the region. Responsibilities: - Demonstrate strong customer-service orientation and willingness to learn new tools and techniques - Create and maintain documentation using Google Docs and Sheets - Organize and inventory technology equipment and tools - Follow directions carefully and maintain high accuracy and attention to detail - Work full-time (40 hours/week) and maintain strong punctuality - Troubleshoot laptop hardware, software, and Wi-Fi/network connectivity issues - Provide Tier 1 support for wireless, LAN, laptops, Chromebooks, printers, and AV equipment - Engage in moderate physical activity when moving or setting up technology equipment - Perform Windows imaging using approved tools and deployment procedures - Install required applications, updates, drivers, and security tools - Apply organizational policies (network configuration, account setup, security baselines, device naming conventions) - Assist the IT team in troubleshooting and training for a network of 500+ staff users - Provide friendly, responsive support for employees with varying levels of technical skill Required Qualifications: - Current undergraduate or recent graduate majoring/minoring in an IT‑related field or at least 1 year of hands‑on technical support experience - Experience in technology troubleshooting roles - Familiarity with imaging, Windows 10/11, Microsoft Office, ChromeOS, and Wi‑Fi troubleshooting - Demonstrate strong customer-service orientation and willingness to learn new tools and techniques - Create and maintain documentation using Google Docs and Sheets - Organize and inventory technology equipment and tools - Follow directions carefully and maintain high accuracy and attention to detail - Work full-time (40 hours/week) and maintain strong punctuality - Troubleshoot laptop hardware, software, and Wi-Fi/network connectivity issues - Provide Tier 1 support for wireless, LAN, laptops, Chromebooks, printers, and AV equipment - Engage in moderate physical activity when moving or setting up technology equipment - Perform Windows imaging using approved tools and deployment procedures - Install required applications, updates, drivers, and security tools - Apply organizational policies (network configuration, account setup, security baselines, device naming conventions) - Assist the IT team in troubleshooting and training for a network of 500+ staff users - Provide friendly, responsive support for employees with varying levels of technical skill - High level of tech literacy and willingness to learn - Strong attention to detail and follow-through - Excellent verbal and written communication skills - Ability to multitask with strong organizational and prioritization abilities - Desire to work in a fast-paced, disciplined, and sometimes unpredictable school environment - Capable of working independently, taking direction well, and owning assigned projects - Professional maturity, humility, strong work ethic, sense of humor, and a hands‑on approach Preferred Qualifications: - Spanish language proficiency is a plus Required Skills: Technology Troubleshooting, Windows Imaging, Windows 10/11, Microsoft Office, ChromeOS, Wi-Fi Troubleshooting, Laptop Hardware Support, Software Installation, Network Configuration, Account Setup, Security Baselines, Device Naming Conventions, Customer Service, Prioritization, Professional Maturity, Humility, Hands-on Approach Benefits: Some transportation benefits