IT Junior Engineer at Ace Distributing in Wrightsville, PA

Description

Position Summary

The IT Junior Engineer plays a pivotal role in our family-owned business in ensuring the smooth operation and continuous improvement of our organization’s technology environment. With expertise in hardware, network management, software, and integrations, this position is responsible for overseeing the full spectrum of IT infrastructure, supporting employees at all levels, and collaborating with vendors to deliver innovative solutions. The IT Junior Engineer in coordination with the IT vendor will drive technology initiatives, enforce best practices, and provide support and leadership to IT staff while maintaining robust security and business continuity standards. 

With a solid foundation across core IT disciplines, this position is ideal for a mid-level professional who enjoys being in the work, takes ownership of outcomes, and is looking to expand their technical expertise while growing into increased responsibility over time within a collaborative, team-oriented environment.

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Key Responsibilities

• Oversee IT Infrastructure Management: Work closely with IT vendor and management to manage and maintain all hardware, network systems, and software applications to ensure efficient and secure operations across the organization.
• Lead Network and System Integration: Work closely with IT vendor, management and staff to implement, and optimize network infrastructure and software integrations, ensuring seamless communication and interoperability between systems to select and implement best-fit solutions.
• Evaluate and Implement Technology Solutions: Work with IT vendors and management to assess organizational needs, recommend upgrades, and oversee the deployment of new hardware, software, and integration tools to enhance productivity and security.
• Provide Technical Support and Training: As part of the onsite support staff, work with and manage staff to provide internal hardware and software support to all users. Offer technical guidance and deliver training to all employees, empowering them to use technology effectively and troubleshoot common issues.
• Develop and Enforce IT Policies: Work with IT vendors and management to establish and maintain IT policies, procedures, and disaster recovery plans to safeguard data and ensure business continuity.
• Manage Vendor Relationships and Budgets: Negotiate with vendors, monitor service agreements, and manage the IT budget to ensure cost-effective procurement and maintenance of technology assets.
• Supervise IT Staff: Direct and supervise other IT personnel, providing leadership, mentorship, and performance feedback to support team success. 

Requirements

Qualifications

• A bachelor’s degree in computer science, information technology, or a related field is required. 
• Proven experience with Microsoft 365, cloud services management, network switching, and firewall management. 
• Demonstrated experience supporting or managing IT projects and initiatives. 
• Background in multiple IT disciplines, such as systems administration, network support, or IT security. 
• Demonstrable leadership abilities, including the ability to guide, support, and mentor others. 

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What Success Looks Like

Success in this role is defined by the ability to effectively balance technical execution, user support, and continuous improvement of the organization’s IT environment. Key indicators of success include:

• Reliable IT Operations: Systems, networks, and tools operate consistently with minimal disruption to business operations. 
• Strong End-User Support: Employees receive timely, effective support that enables them to perform their roles efficiently. 
• Effective Vendor Partnership: IT vendors are well-coordinated, responsive, and aligned with organizational priorities. 
• Continuous Improvement Mindset: Opportunities to enhance systems, processes, and security are proactively identified and implemented. 
• Security & Compliance Awareness: IT practices consistently align with company policies and protect organizational data and systems. 
• Team Contribution & Leadership Growth: Demonstrates initiative in supporting team members, sharing knowledge, and growing into increased responsibility over time. 
• Professional Growth & Development: Actively builds technical depth and business acumen, demonstrating readiness to take on expanded responsibilities and contribute to more complex systems, projects, and decision-making over time. 
• Alignment with Company Values: Supports Ace Distributing’s commitment to operational excellence, accountability, and a people-first culture in all technology-related efforts. 

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Additional Information

• This job description outlines key responsibilities and requirements but is not exhaustive. Duties may change based on business needs. 
• The role is primarily performed in an office environment. Physical requirements include the ability to sit, stand, use hands, and occasionally lift up to 20 lbs. Visual acuity (including close, peripheral, and color vision) is required. 
• Flexibility in schedule may be required, including occasional evening or weekend work for system upgrades or projects. 
• Employment with Ace Distributing is at-will. This job description does not constitute a contract for employment.

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Equal Employment Opportunity

Ace Distributing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.