Techops Engineer -Mid Level at ACD Direct -… · Remote

Summary: ACD Direct, Inc. is an innovative, virtual company that provides contact center technology solutions for B2B clients. They are seeking a Mid-Level TechOps Engineer to build, automate, and maintain their infrastructure, focusing on CI/CD pipelines and cloud technologies. Responsibilities: - Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with minimal supervision - Automate deployment, configuration, scaling, and monitoring workflows using best-practice tooling - Monitor infrastructure, applications, and services - investigate alerts, diagnose root causes, and resolve incidents independently - Contribute to Infrastructure as Code (IaC) and configuration management initiatives - Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring - including patching and audit log maintenance - Collaborate with Engineering and QA teams to improve deployment velocity and release quality - Help onboard and guide junior team members, sharing knowledge and best practices - Maintain clear, accurate documentation for systems, runbooks, and operational processes - Participate in Agile SDLC ceremonies and contribute to sprint-based delivery Required Qualifications: - 1–4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field - Solid experience with CI/CD tooling - GitHub Actions, GitLab CI, Jenkins, or equivalent - Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM - Working knowledge of containerization (Docker) and basic orchestration concepts - Experience with scripting or automation (Bash, Python, or similar) - Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent - Familiarity with security fundamentals - access controls, encryption, patching, and audit logging - Strong written communication skills; you write documentation that teammates actually want to read - Ability to work independently in a fully remote, async-friendly environment Preferred Qualifications: - Experience supporting PCI DSS compliance requirements - Exposure to Kubernetes or container orchestration platforms - Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar) - Background in contact center, telecom, or SaaS infrastructure environments - Experience with SMS platforms or telecommunications APIs Required Skills: CI/CD tooling, GitHub Actions, GitLab CI, Jenkins, Cloud platforms, AWS, Azure, GCP, Compute services, Networking services, Storage services, IAM, Containerization, Docker, Container orchestration, Scripting, Bash, Python, Infrastructure as Code, Terraform, Security fundamentals, Access controls, Encryption, Patching, Audit logging, PCI DSS compliance Benefits: Remote and Inoffice Work, Laptop, Headset, Monthly Cell Phone Stipend, Monthly Internet Stipend, Medical/Vision and Dental Insurance, Personal Accident Insurance, 401(k)/Roth with matching, Tiered PTO based upon length of employment, Discounts & Life Services offered through Optum EAP, Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years.