Techops Engineer -Mid Level at ACD Direct -… · Remote

Summary: ACD Direct, Inc. is an innovative virtual company specializing in contact center technology solutions for B2B clients. They are seeking a Mid-Level TechOps Engineer to build, automate, and maintain the infrastructure that supports their operations, focusing on CI/CD pipelines and cloud services. Responsibilities: - Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with minimal supervision - Automate deployment, configuration, scaling, and monitoring workflows using best-practice tooling - Monitor infrastructure, applications, and services - investigate alerts, diagnose root causes, and resolve incidents independently - Contribute to Infrastructure as Code (IaC) and configuration management initiatives - Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring - including patching and audit log maintenance - Collaborate with Engineering and QA teams to improve deployment velocity and release quality - Help onboard and guide junior team members, sharing knowledge and best practices - Maintain clear, accurate documentation for systems, runbooks, and operational processes - Participate in Agile SDLC ceremonies and contribute to sprint-based delivery Required Qualifications: - 1–4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field - Solid experience with CI/CD tooling - GitHub Actions, GitLab CI, Jenkins, or equivalent - Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM - Working knowledge of containerization (Docker) and basic orchestration concepts - Experience with scripting or automation (Bash, Python, or similar) - Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent - Familiarity with security fundamentals - access controls, encryption, patching, and audit logging - Strong written communication skills; you write documentation that teammates actually want to read - Ability to work independently in a fully remote, async-friendly environment Preferred Qualifications: - Experience supporting PCI DSS compliance requirements - Exposure to Kubernetes or container orchestration platforms - Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar) - Background in contact center, telecom, or SaaS infrastructure environments - Experience with SMS platforms or telecommunications APIs Required Skills: CI/CD tooling, Cloud platforms, Infrastructure as Code Important Skills: Containerization, Scripting, automation, Security fundamentals Benefits: Medical/Vision and Dental Insurance, Personal Accident Insurance, 401(k)/Roth with matching, Tiered PTO based upon length of employment, Discounts & Life Services offered through Optum EAP