Process Optimization Intern - Global Service at Accuray in Madison, WI

Summary: Accuray is dedicated to making a direct impact on the lives of cancer patients through innovative treatment solutions. They are seeking a Global Service Process Optimization Intern to support the optimization of business processes within the Global Service organization, focusing on documentation, improvement opportunities, and workflow transitions. Responsibilities: - Document and map cross‑functional business processes, identifying inefficiencies, risks, and opportunities for improvement - Support design of future‑state processes aligned with operational and system capabilities - Assist with evaluation and migration of workflows from Smartsheet and email‑based processes to enterprise platforms (e.g., ServiceNow, ServiceMax, or similar tools) - Contribute to specific initiatives such as global escalation workflows, site setup processes, backorder management, and TCS‑related workflows - Assess Microsoft Teams and SharePoint usage; recommend and support improvements including consolidation, reorganization, and governance alignment - Develop clear process documentation, visuals, and summary materials to support stakeholder alignment and change adoption - Track actions, decisions, and outcomes related to process improvement initiatives Required Qualifications: - Currently pursuing a Bachelor's or Master's degree in Business, Operations, Information Systems, or a related field - Strong written and verbal communication skills - High attention to detail with strong organizational and analytical skills - Ability to work effectively with cross‑functional stakeholders in a matrixed environment - Interest in process improvement, operational excellence, and change management Preferred Qualifications: - Proficiency with Microsoft 365 tools (Teams, SharePoint, Excel, PowerPoint) - Experience or coursework related to process mapping, workflow design, or continuous improvement - Familiarity with ticketing or workflow systems (e.g., ServiceNow, ServiceMax, or similar) - Ability to synthesize complex information into clear, actionable recommendations Required Skills: Process Optimization, Process Mapping, Workflow Design, Change Management, Microsoft Teams, SharePoint, Microsoft Excel, Microsoft PowerPoint, ServiceNow, ServiceMax, Analytical Skills