Non Clinical Intake Liaison at AccordCare in Ormond Beach, FL

Job Title: Non Clinical Intake Liaison

AccordCare Home Health Location: Ormond Beach, FL Schedule: Full-Time Department: Clinical Reports to: Branch Director

AccordCare and our family of brands is a premier Medicare Home Health Agency and in-home personal care company providing services to people of all ages and levels of need. A better quality of care comes from exceptional caregivers and AccordCare only hires the best! AccordCare is an employee-friendly company. We focus on our employees to ensure they have a healthy work and life balance. Our employees become our family, and through excellent training and support, they are ready to serve our clients with a fresh perspective on successful aging.

Join our mission to connect compassionate clinicians and caregivers with those who need them most.

Overview Our agency is seeking an Non Clinical Intake Liaison who will guide patients, families, and referral partners through the transition into home health services with clinical expertise and attentive service. This role combines clinical judgment, coordination, and relationship management to ensure each referral receives timely and accurate support from inquiry to admission.

Key Responsibilities

Referral Management • Coordinate the transition of referrals into active admissions through clear communication with nursing, therapy, marketing, and operations teams • Schedule evaluations, consents, and start of care visits • Exchange essential clinical and logistical information with interdisciplinary team members • Serve as a consistent point of contact for patients, families, physicians, and referral partners • Maintain accurate documentation within the EMR and intake tracking tools • Provide timely status updates on pending and admitted referrals

Compliance and Patient Safety • Support compliance with CMS Conditions of Participation, AHCA requirements, and ACHC standards • Protect patient confidentiality and uphold all patient rights • Report concerns, incidents, or potential safety issues according to agency procedures • Participate in quality initiatives directed at improving patient experience and admission timeliness

Professional Collaboration • Represent the agency with professionalism and service-oriented communication • Work closely with clinical, operational, and business development teams to ensure continuity from referral through admission • Contribute to case conferences and interdisciplinary meetings • Assist with training of new intake team members when requested

Administrative Coordination • Communicate with pharmacies, equipment vendors, and other partners to prepare for admission • Maintain organized records within electronic systems • Stay informed about agency programs and service capabilities • Manage priorities to meet regulatory and organizational timelines

Qualifications • Active RN or LPN license in good standing • At least two years of recent experience in home health, discharge planning, or intake coordination preferred • Knowledge of Medicare home health eligibility and required documentation • Strong communication skills and the ability to maintain positive relationships with referral sources • Proficiency with EMR systems and intake tracking tools preferred • Strong organizational and analytical ability

Work Environment This is primarily an office-based role with regular communication and interaction across clinical teams and referral partners. The position requires the use of standard office equipment and occasional participation in after-hours coverage. Tasks do not routinely involve exposure to blood or body fluids but may require the performance of unplanned tasks where exposure could occur.

Why Join Us You will represent a trusted provider of compassionate, patient-centered home health care. This position offers autonomy, professional growth, and the opportunity to make a measurable impact on patient access and care coordination.

This role requires a screening through the Care Provider Background Screening Clearinghouse. For more information, visit their website https://info.flclearinghouse.com/education-awareness