Sales Executive at Accor in Doha, Doha Municipality, qa

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Placed in the heart of the metropolis, Ibis and Adagio Doha is a multi-branded hotel complex offering 306 rooms and serviced apartments. Ibis Doha offers an affordable yet stylish stay combined with a central location. Adagio Doha offers its guests a home away from home in a modern and design-led setting. Guests can choose between studios, 1 bedroom and 2 bedroom apartments that offer great views of Doha’s old town. The hotel is located 15 minutes from Hamad International Airport in close proximity to Msheireb Downtown as well as Souq Waqif.

Sample an array of international cuisine at Charlie’s Corner where we feature Italian, Asian, Arabic and Indian cuisine along with a delectable selection of burgers. Handcrafted artisanal pizzas are our signature offering. Relax and rejuvenate in our Infiniti pool and hi-tech gymnasium.

Job Description

Sales & Business Development

• Proactively identify, develop and convert new business opportunities for the hotel.
• Conduct regular sales calls, client visits, presentations, site inspections and business meetings.
• Develop new accounts and continuously expand the hotel's customer base.
• Promote the hotel's rooms, long-stay accommodation, F&B facilities, meeting spaces, events and other services.
• Achieve and exceed assigned monthly, quarterly and annual sales and revenue targets.
• Identify opportunities to increase room nights, average rate, total revenue and overall account production.
• Develop and maintain a strong sales pipeline and ensure timely follow-up on all leads and enquiries.
• Participate in sales missions, trade shows, networking events, exhibitions and other business development activities.

Account Management

• Manage and develop an assigned portfolio of corporate, government, leisure, travel trade, MICE and other key accounts.
• Build and maintain strong relationships with key decision-makers and business partners.
• Conduct regular account reviews and identify opportunities for increased production.
• Maintain accurate and up-to-date account information and contact details in the hotel's CRM/sales system.
• Monitor account performance and take corrective action where production is below expectations.
• Develop long-term partnerships that generate repeat and incremental business.

Corporate & MICE Sales

• Identify and pursue opportunities within the Corporate and MICE segments.
• Handle enquiries for meetings, conferences, group accommodation, events and corporate functions.
• Prepare and follow up on proposals, quotations and contracts.
• Negotiate rates and commercial terms within approved hotel guidelines.
• Coordinate group requirements and ensure accurate communication of client expectations to relevant departments.
• Conduct hotel site inspections and presentations for potential clients and event organizers.
• Follow up on lost business and identify opportunities to convert future business.

Revenue & Commercial Performance

• Support the achievement of the hotel's overall revenue and business objectives.
• Work closely with Revenue Executive to understand market demand, pricing, availability and business opportunities.
• Recommend appropriate sales strategies based on market conditions and account performance.
• Monitor competitor activities, market trends, pricing and new business opportunities.
• Identify opportunities to maximize total hotel revenue rather than focusing solely on room sales.
• Ensure all negotiated business is aligned with the hotel's commercial strategy and profitability objectives.

Client Relationship & Customer Service

• Maintain a high level of professionalism in all client interactions.
• Understand client requirements and recommend appropriate hotel products and services.
• Ensure client expectations are clearly communicated and followed through from enquiry to completion.
• Handle client concerns and complaints promptly and coordinate with relevant departments for resolution.
• Conduct post-event and post-stay follow-ups to strengthen relationships and encourage repeat business.
• Provide excellent after-sales service to ensure client satisfaction and retention.

Sales Administration & Reporting

• Maintain accurate records of sales activities, client visits, leads, proposals and business opportunities.
• Update the CRM/sales system regularly and accurately.
• Prepare weekly and monthly sales activity reports.
• Monitor account production against targets and provide updates to the Assistant Sales Manager/Director of Sales.
• Assist in preparing sales forecasts, market reports and account plans.
• Maintain an organized database of existing and prospective clients.
• Ensure all sales documentation, contracts and correspondence are completed accurately and on time.

Internal Coordination

• Work closely with Reservations, Revenue Management, Front Office, F&B, Events, Finance and Operations.
• Ensure all confirmed business is properly communicated and handed over to the relevant departments.
• Participate in sales and commercial meetings and contribute market intelligence and business leads.
• Support Marketing and Communications initiatives by providing market insights and sales opportunities.
• Coordinate with Accor regional/global sales resources and relevant business partners where applicable.

Market Intelligence

• Monitor competitor hotels, their rates, promotions, facilities and sales activities.
• Identify emerging market segments, companies and business opportunities in Doha.
• Maintain strong knowledge of the local corporate, government, travel trade and MICE market.
• Share relevant market intelligence with the Sales leadership team.
• Identify opportunities arising from new companies, projects, events and developments in the market.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, Sales or a related field is preferred.
• Minimum 2–3 years of experience in hotel sales, preferably within a branded or international hotel environment.
• Previous experience in Corporate, MICE, Government, Leisure, Travel Trade or Group Sales is highly preferred.
• Proven track record of achieving sales targets and generating new business.
• Strong knowledge of the Doha/Qatar corporate and hospitality market is an advantage.
• Experience managing corporate accounts and developing long-term client relationships.
• Experience preparing proposals, quotations and negotiating commercial terms.
• Knowledge of hotel sales processes, revenue principles and market segmentation.
• Experience using CRM systems, Opera or other hotel systems is an advantage.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Accor Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Your team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.