Reception Team Leader at Accor in Hayes, England, gb

Company Description

• Contract Type: Permanent / Full Time
• Salary: £15.80 per hour
• Start date: September 2026
• Apply: Please send your application to Elena.ALLA@accor.com

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

• Provide guidance and support to the Reception team, helping them achieve their potential and accomplish departmental objectives.
• Assist in the effective day-to-day operation of the Front Office with a hands-on approach.
• Deliver exceptional guest service and create positive, memorable experiences for all guests.
• Be confident in all aspects of guest relations, welcoming and recognising all guests, including those requiring special attention.
• Maintain strong working relationships and effective communication with all departments.
• Act as Duty Manager, taking responsibility for the smooth day-to-day operation of the hotel and supporting all departments as required.

A little more information:

• You will have the opportunity to be part of a high-energy, fun team that delivers excellent customer service to all our guests every day.
• Our hotel offers 356 rooms, an amazing food experience, and a 24-hour self-service shop.

If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!

Additional Information

As part of our team, you will enjoy:

• Employee Benefit Card offering up to 30% discount at Accor hotels worldwide
• Free Bonus Breaks vouchers for complimentary stays within the UK
• Complimentary meals while on duty and provided uniform
• 28 days’ holiday, including bank holidays, increasing with service by up to 5 additional days
• Friends & Family discounted rates
• Eye test vouchers
• Learning and development programmes through our Academies
• Cycle to Work scheme
• Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more
• Workplace pension scheme
• A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities.

One more thing…

By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.