Night Reception Team Member at Accor in Milton Keynes, England, GB

Company Description

Novotel Milton Keynes is often seen as a great place to work because it blends the strength of an international hotel brand with a friendly, people‑focused local culture. Key reasons include:

🌟 Strong Team Culture

• A supportive, inclusive environment where colleagues work collaboratively across departments
• Emphasis on respect, wellbeing, and teamwork, helping people feel valued and heard
• A “one team” mindset that encourages pride in the hotel’s success

📈 Career Development & Opportunities

• Part of Accor, giving employees access to structured training, apprenticeships, and online learning platforms
• Clear progression opportunities within the hotel and across the wider Accor network in the UK and globally
• Encouragement to develop leadership, hospitality, and transferable skills

🌍 Global Brand Benefits

• Discounts on hotel stays and dining at Accor properties worldwide
• The security and standards of a globally recognised hospitality brand
• Exposure to best practices and innovation in the hotel industry

😊 Positive Working Environment

• A fast‑paced but rewarding atmosphere where no two days are the same
• Opportunities to work with a diverse range of guests and colleagues
• Recognition of effort and achievements, helping boost morale and engagement

📍 Great Location

• Centrally located in Milton Keynes with good transport links
• Serves a mix of leisure and business guests, making roles varied and interesting
• Close to attractions, shopping, and green spaces, supporting work–life balance

💬 People‑First Leadership

• Managers who are approachable and invested in colleague development
• Open communication and encouragement for ideas and feedback
• A focus on growing talent internally rather than just filling roles

Overall, Novotel Milton Keynes stands out because it combines career growth, supportive leadership, global brand advantages, and a welcoming team culture, making it a place where people can genuinely enjoy coming to work and build a long‑term hospitality career.

Job Description

Night Audit & Administration

• Complete night audit procedures and ensure accuracy of daily reports.
• Prepare and distribute management reports as required.
• Reconcile accounts and cash handling procedures in accordance with hotel policies.
• Maintain accurate records and logs throughout the shift.

Meeting Room Setup

• Prepare and set up meeting and conference rooms in accordance with function sheets and guest requirements.
• Arrange furniture, equipment, stationery, refreshments, and signage as specified.
• Conduct checks to ensure meeting rooms are clean, presentable, and fully operational before events commence.
• Liaise with relevant departments regarding meeting room requirements and changes.

Security & Fire Safety

• Conduct regular fire patrols and security checks throughout the hotel during the night.
• Ensure fire exits, escape routes, and fire safety equipment remain accessible and compliant.
• Report any maintenance, safety, or security concerns immediately.
• Respond appropriately to fire alarms, emergencies, and evacuation procedures.
• Maintain detailed records of all fire patrols and security inspections.
• Assist in ensuring compliance with all health, safety, and fire regulations.

General Duties

• Carry out regular walk-rounds of public areas to maintain cleanliness and presentation standards.
• Assist with basic housekeeping or maintenance requests where appropriate.
• Support other hotel departments during the night operation as required.
• Ensure the hotel lobby and reception area remain clean, organised, and welcoming at all times.
• Undertake any other reasonable duties requested by management.

Person Specification

Essential

• Previous customer service or hospitality experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and make decisions confidently.
• Strong organisational and time-management skills.
• Good numerical and computer skills.
• Ability to remain calm under pressure and during emergency situations.
• Flexibility to work nights, weekends, and public holidays.

Desirable

• Previous hotel reception or night audit experience.
• Knowledge of hotel property management systems.
• Fire Marshal or Fire Safety training.
• First Aid qualification.

Key Competencies

• Customer Focus
• Attention to Detail
• Reliability and Integrity
• Problem Solving
• Teamwork
• Safety Awareness
• Professionalism

The Night Team Receptionist plays a vital role in ensuring guests receive excellent service while maintaining a safe, secure, and efficiently operated hotel throughout the night.

Qualifications

Qualifications & Experience

• GCSEs (or equivalent) in English and Mathematics.
• Previous customer service or hospitality experience preferred.
• Fire Safety Awareness and First Aid qualifications are advantageous but not essential, as training will be provided.
• Ability to work independently and maintain high standards of guest service, safety, and security throughout the night operation.

Additional Information

Workplace Culture

Warm, inclusive, and team‑driven

• A genuine “one team” culture where departments support each other
• Colleagues are encouraged to be themselves and feel respected and valued
• Strong focus on inclusivity, diversity, and equal opportunity

People‑first leadership

• Approachable managers who listen, coach, and develop their teams
• Open communication and regular feedback, with ideas welcomed from all levels
• Emphasis on recognition, trust, and celebrating success

Proud hospitality mindset

• Shared pride in delivering great guest experiences
• A fast‑paced, energetic environment where no two days are the same
• Strong sense of belonging and loyalty among long‑serving colleagues

🎁 Perks & Benefits

Accor global benefits

• Discounted hotel stays and food & beverage across Accor hotels worldwide
• Access to Accor’s international career opportunities and internal job mobility
• Use of Accor’s learning platforms and professional development programmes

Career growth & learning

• On‑the‑job training, cross‑department exposure, and structured development
• Opportunities for promotions and progression within the hotel
• Support for apprenticeships and hospitality qualifications

Wellbeing & recognition

• A supportive approach to work–life balance where possible
• Recognition schemes that reward effort, performance, and teamwork
• A positive, respectful atmosphere that supports mental and emotional wellbeing

Local advantages

• Convenient Milton Keynes location with good transport links
• A mix of business and leisure guests, keeping work varied and engaging
• Friendly, community‑focused workplace with strong local identity