Junior IT Technician at ACCOR in United Kingdom

companyDescription Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property. Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations. jobDescription The Junior IT Technician will provide essential technical support and system maintenance across the hotel's IT infrastructure. Reporting to the IT Manager, this role is responsible for delivering responsive end-user support and ensuring operational continuity. The successful candidate will contribute to the smooth functioning of guest-facing and back-office systems, whilst developing professional expertise in a dynamic hospitality environment. What you will be doing: Provide first-line technical support to hotel staff via help desk ticketing system Troubleshoot and resolve issues with guest-facing systems, POS terminals, and reservation software Install, configure, and maintain computer hardware, printers, and network equipment Manage Wi-Fi connectivity, network access, and systems security throughout the property Support the hotel systems, including payment processing, and communication platforms Perform routine system maintenance, updates, and security patches Assist with staff onboarding, including workstation setup and account configuration Maintain IT asset inventory and documentation Support system implementations and infrastructure projects qualifications A little about you: IT qualification or certification (CompTIA A+, Microsoft, or similar) preferred Basic knowledge of Windows/Mac operating systems Understanding of networking fundamentals and troubleshooting Strong problem-solving and communication skills Ability to work under pressure in a fast-paced hospitality environment Professional demeanour and commitment to excellent customer service Desirable Skills Experience with hospitality management systems Knowledge of POS systems or payment processing Familiarity with security and surveillance systems Experience supporting guest Wi-Fi networks additionalInformation Competitive salary Staff shuttle service to/from St Andrews Complimentary staff canteen 50% off dining in our Food and Beverage outlets Employee rates for Spa treatments and green fees Access to gym and pool services Growth opportunities On-the-job training Regular social events