Information Technology Agent - Tersane Istanbul at ACCOR · Istanbul

companyDescription Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries. In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions. We are seeking a valuable team member for the position of "Information Technology Agent" to be considered at Rixos Tersane İstanbul. jobDescription Creates and manages user accounts, email accounts, and system access permissions, Provides first-level technical support for hardware, software, printer, network, and system-related issues, Installs, configures, and maintains computers, printers, IP phones, and other IT equipment, Monitors IT systems and reports technical issues to the IT Supervisor/Manager when necessary, Supports hotel applications, PMS systems, POS systems, and office software, Assists employees with troubleshooting and resolving day-to-day IT-related problems, Ensures all IT inventory and asset records are accurate and up to date, Follows up on IT maintenance requests and coordinates with external vendors when required, Supports network, internet, Wi-Fi, and communication systems within the hotel, Ensures compliance with IT security policies, data protection procedures, and hotel standards, Assists in maintaining backup systems and ensuring data security procedures are followed, Provides technical support during meetings, events, and operational activities when needed, Adapts to departmental changes in line with the operational needs of the hotel, Is flexible in expanding job responsibilities as needed, including reassignment to alternative departments/areas, and performs other reasonable duties within the scope of capability. qualifications Degree or vocational education in Information Technologies, Computer Programming, or a related field, Previous experience in a similar IT position is preferred, Basic knowledge of computer hardware, software, and networking, Good communication and problem-solving skills, Team-oriented and customer-focused, Good command of English is an asset. additionalInformation