Conference Services Manager (Full-Time, 14-Month… at Accor · Ottawa

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Conference Services Manager.

At Fairmont Château Laurier, our engaging service and authentic location make every event a truly memorable affair. As Conference Services Manager, you will liaise between multiple departments to anticipate the needs – and exceed the expectations – of your clients.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Salary range: 

Reporting to the Director, Conference Services, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Confirm all event related information with clients for files of twenty-five (25) peak rooms or more
• Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
• Responsible for following the Fairmont Conference Service Essential Standards
• Creating Group resumes for all assigned groups and communicating to all operational departments.
• Creating and editing event orders, managing guestroom contracted blocks and reservations, reviewing rooming lists.
• Following all contracted dates and timelines for Event details, Guestroom block cut-off dates and evaluating financial event expectations
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Follow departmental policies and procedures
• Follow all safety  policies
• Part of Leadership team
• Flexibility of work schedule: based on group requirements: evenings, weekends and holidays
• Other duties as assigned

• Previous leadership experience within a similar role required
• Minimum of three (3) years’ experience in hotel catering and conference planning
• Additional experience in the hospitality industry i.e. sales an asset.
• Good understanding of the luxury hotel market
• Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated
• Proven ability to plan and execute events effectively with a strong attention to detail
• Strong Knowledge of Opera Sales and Catering program
• Microsoft Office Software computer literacy required
• Strong written and verbal communication skills in English and French

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.