IT Support Technician at AccessWave in Moorestown, NJ

Summary: Perfect Communications is a commercial printing company located in Moorestown, NJ, seeking a full-time IT Support Technician to join their team. The role involves providing hands-on technical support for end-user computing environments, troubleshooting various hardware and software issues, and ensuring users receive excellent assistance. Responsibilities: - Provide day-to-day technical support for desktops, laptops, printers, peripherals, and mobile devices - Troubleshoot hardware, software, connectivity, and access issues for end users - Set up, deploy, relocate, and maintain PCs, printers, and related equipment - Support printer configuration and troubleshooting in a production and office environment - Assist with software installation, updates, patching, and license tracking - Support user accounts and access in Windows Active Directory and Google Workspace - Perform common administrative tasks such as password resets, group membership updates, and shared drive support - Help manage file shares and NTFS permissions - Troubleshoot basic network and Wi-Fi issues, including switches, routers, cabling, patch panels, DNS, DHCP, and IPv4 addressing - Support VPN connectivity, including Cisco Meraki Client VPN - Assist users with Multi-Factor Authentication (MFA) enrollment and troubleshooting, including Duo Security - Configure and troubleshoot Microsoft Outlook - Provide basic support for Microsoft 365 features such as shared mailboxes, distribution groups, and shared calendars - Use remote support tools and ticketing systems to document, track, and resolve issues - Maintain accurate notes, asset records, and knowledge base documentation - Prioritize and manage multiple open support requests effectively - Assist with workstation imaging, hardware inventory, and asset tracking - Support structured cabling tasks, including running, terminating, and testing Ethernet as needed Required Qualifications: - Basic PC repair and hardware troubleshooting experience with desktops, laptops, printers, and peripherals - Working knowledge of Windows desktop support in a business environment - Basic printer setup, configuration, and troubleshooting experience - Basic knowledge of Mac/macOS - Basic mobile device support experience with iOS and Android - Familiarity with Windows Active Directory, including user accounts, password resets, group policy basics, and OU structure - Basic understanding of Windows Server administration - Basic understanding of file shares, NTFS permissions, and Group Policy Objects (GPOs) - Basic networking knowledge, including switches, routers, Wi-Fi, DNS, DHCP, cabling, and subnetting fundamentals - Experience supporting or troubleshooting VPN access and MFA for end users - Familiarity with Google Workspace, including Gmail, Google Drive, shared drives, and user/group administration - Experience configuring and troubleshooting Microsoft Outlook - Strong troubleshooting and diagnostic skills - Clear written documentation habits and comfort working in a ticketing/helpdesk system - Ability to prioritize tasks and manage multiple open issues - Strong communication skills and a hospitality-first approach to support - Willingness to ask questions, collaborate, and escalate appropriately - Ability to lift up to 50 lbs and work under desks, in server rooms, and with cabling as needed Preferred Qualifications: - CompTIA A+ certification - Experience with ticketing/helpdesk systems such as ConnectWise, Freshdesk, Jira, or similar - Experience with remote support tools and workstation deployment/imaging - Experience with Duo Security administration and end-user support - Familiarity with Cisco Meraki environments - Hardware inventory and asset tracking experience - Additional certifications such as CompTIA Network+, Linux+, or Security+ - Basic understanding of virtualization concepts, hypervisors, VMs, and snapshots - Experience with VMware vSphere or Proxmox VE - Knowledge of SOC 2 Type II or similar compliance frameworks - Cybersecurity awareness, including endpoint protection, phishing identification, and incident response basics - Knowledge of email authentication and deliverability concepts such as SPF, DKIM, and DMARC - VoIP or phone system support experience - Basic scripting experience with PowerShell or batch files - Experience with backup and disaster recovery systems - Experience with MDM (Mobile Device Management) platforms Required Skills: PC repair, Hardware troubleshooting, Windows desktop support, Printer setup, troubleshooting, Mac/macOS support, Mobile device support - iOS, Android, Windows Active Directory administration, Windows Server administration, File shares, NTFS permissions, Group Policy Objects (GPO), Networking fundamentals, Switches, routers, Wi-Fi troubleshooting, DNS, DHCP, Subnetting, VPN support, Multi-Factor Authentication (MFA), Google Workspace administration, Microsoft Outlook configuration, Ticketing/helpdesk systems, Remote support tools, Workstation imaging, Structured cabling, Ethernet cabling, CompTIA A+ certification, Task prioritization, Escalation judgment Benefits: Medical, Dental, and Vision Insurance, Paid Time Off, 401(k) with employer match, Long-Term Disability, Short-Term Disability, Life Insurance