Account Coordinator at accessiBe in New York

Summary: accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. They are seeking a highly organized and proactive Account Coordinator to manage customer interactions and ensure accounts are supported for long-term success. Responsibilities: - Manage a high volume of daily customer interactions via phone and email with professionalism, accuracy, and urgency - Provide proactive support to customers to identify potential issues and resolve them before they escalate - Partner closely with internal teams to ensure accounts are set up for success and operating smoothly - Maintain comprehensive account records by tracking all communications, deliverables, and follow-ups, and actively hunting for and establishing relationships with key decision-makers - Execute ad hoc account-related tasks as needed, including reporting, coordination with internal departments, and process documentation - Identify trends or recurring issues and share insights to help streamline operations and reduce reactive work - Contribute to continuous improvement efforts, offering feedback on tools, workflows, and customer experience enhancements Required Qualifications: - 1–2 years of experience in customer service, account coordination, or client support (business to business experience preferred) - Exceptional written and verbal communication skills, with the ability to handle multiple customer conversations simultaneously - Strong organizational skills and attention to detail — able to manage multiple priorities in a high-paced environment - Proactive problem-solver with a positive, team-oriented attitude - Comfortable using CRM and ticketing systems (e.g., Salesforce, Zendesk) - Ability to stay calm under pressure and maintain professionalism in all interactions - Basic computer literacy (comfortable navigating the internet, email, and simple software tools) - Strong communication skills and a confident phone presence - Ability to manage high call volumes while maintaining quality service - Quick learner who can adapt to new systems and processes - Organized and reliable, with strong attention to detail - Positive, customer-first attitude Preferred Qualifications: - Previous customer service, call center, or related experience - Familiarity with CRMs (Salesforce, HubSpot, etc.) Required Skills: Customer service experience, CRM proficiency Nice-to-Have Skills: Basic computer literacy, Team-oriented attitude Benefits: Competitive Salary, Equity, Comprehensive Health Benefits, Generous PTO