ID/A Day Program Manager at Access Services in Lehighton, PA

At Access Services, we know great work starts with real support. From nearly 6 weeks off in your first year to high quality, affordable health coverage and opportunities to grow, we’ve built a benefits package that shows we care for our people.

Access Services is hiring a Program Manager for the Lehighton Day Program! The Program Manager is responsible for leading a team that provides high-quality, person-centered day program services to adults with intellectual and developmental disabilities. Through skill development, community engagement, and meaningful daily activities, our programs empower individuals to reach their goals, increase independence, and live fulfilling lives. This role oversees program operations, staff development, and service delivery to ensure a positive, inclusive environment where every individual is supported to thrive. The Program Supervisor also ensures compliance with Pennsylvania Chapter 2380 regulations and applicable Office of Developmental Programs (ODP) requirements, while providing leadership, coaching, and supervision to Team Leads and Direct Support Professionals (DSPs) to support exceptional service delivery and positive outcomes for the individuals we serve.

Essential Functions

1. Provide daily supervision and programmatic oversight of the assigned 2380/2390 program.
2. Help ensure quality of services and maintenance of all individual and staff records in accordance with Office of Developmental Programs (ODP) and applicable Chapter 2380, 2390,6100, and 11 regulations.
3. Facilitate the individual intake & discharge process according to regulations and program best practices and procedures.
4. Oversee the establishment, implementation, and monitoring of individual services, including but not limited to progress toward outcomes, utilization, and quality of support.
5. Support the program staff to plan for a balance of purposeful activities to meet the clients’ interrelated needs and interests including social, intellectual, cultural, economic, emotional, physical and spiritual needs.
6. Assist in the oversight of production and client payroll if applicable to the facilities license.
7. Coordinate and direct the recruiting process. Interview, hire, and train Direct Support Professionals and Team Leads.
8. Effectively communicate with internal and external care teams.
9. Provide opportunities for individuals to experience community integration.
10. Oversee the completion of all documentation to substantiate billing as set forth by ODP and federal guidelines.
11. Supervise the Team Lead and Direct Support Professionals in the daily operations of the Program by: ensuring necessary training in the area of person-centered planning and Individual Service Plan (ISP) instruction, behavior interventions and all other skills needed, conducting regular individual and group supervision and evaluation sessions, overseeing implementation of outcomes identified within the individual’s ISP, ensuring understanding of agency policy and procedures.
12. Provide direct care when required by staffing needs.
13. In conjunction with the Team Lead, manage maintenance and repairs of both the program facility and vehicle fleet by coordinating and communicating needs to the appropriate contacts.
14. Maintain general awareness of programs' budget and expenses in order to make informed decisions alongside the program's assistant director regarding decisions such as staffing, activities, etc.

The selected candidate must meet all qualifying and ongoing job criteria including background checks, physical examination, and a driving history record.

Driving Requirements:

• A valid US driver’s license for at least two years, not including time with permit.

• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period).

• Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.

• Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Education and Experience:

• Associate degree or 60 credit hours from an accredited college or university and four (4) years of work experience working directly with persons with disabilities. OR:
• Bachelor’s degree from an accredited college or university and two (2) years of work experience working directly with persons with disabilities. OR:
• Master’s degree or above from an accredited college or university and one (1) year of work experience working directly with persons with disabilities.

Knowledge, Skills, and Abilities:

• Excellent organizational and oral/written communication skills. Ability to express ideas succinctly, both orally and in writing.

• Ability to effectively communicate with all levels of staff and the general public.

• Ability to establish and maintain effective working relationships with county and state officials, individuals, their families, and the general public.

• Knowledge of pertinent community resources and facilities.

• Ability to handle multiple priorities. Ability to make decisions and solve problems in response to emergency situations.

• Ability to effectively interact as part of a team with the ability to work independently.

• Knowledge of behavior management, safety techniques, and program planning principles.

• Knowledge of person-centered planning and the ability to help individuals meet their plan objectives.

• Maintain a cooperative and caring attitude towards others with a view of seeing the needs of others as more important as their own.

• Proficiency in, or ability to learn and use, workplace applications, platforms and technologies. Ability to navigate network drives and basic hardware use and troubleshooting.

Essential Working Conditions/Physical Demands: Work in a standard office environment. Utilize desktop computer equipment on a daily basis. Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.). Routinely travel to offsite locations and regional office locations as necessary. May require same physical and lifting requirements as an employee who regularly provides direct care should they be needed to assist. 

Compensation, Schedule, and Benefits:

This is a full-time position with a schedule of Monday-Friday during program hours (typically 8:00 AM – 4:00 PM) at the Lehighton day program location.

Annual salary starts at $46,000 with increases based on education and experience.

What You’ll Gain at Access Services

When you join our team, you’re not just getting a job, you’re stepping into a career with real support, growth, and impact. We offer a benefits package designed to meet you where you are in life.

• Health & Security: Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection and catastrophic sick leave. Access Services covers up to 88% of health premium with many employees paying less than $150/month.
• Time to Recharge: Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career with us.
• Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts.
• Built into the Job: Mileage & Toll Reimbursement.
• Support Beyond Work: Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:
• Counseling and emotional support through in-person, telehealth and text therapy
• Financial and legal guidance
• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs.

Access Services is an Equal Opportunity Employer.