International Voice Process Executive/ customer… at Access… · Chennai

Job description

Job Overview: We are seeking a dynamic and customer-focused individual to join our International Voice Process team as a Customer Support Representative. In this role, you will be the voice of our company, providing exceptional support to our global customers through phone communication. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure a positive customer experience.

Key Responsibilities:

Handle inbound and outbound customer calls efficiently and professionally.

Provide accurate information about products, services, policies, and procedures.

Resolve customer complaints and issues promptly, escalating when necessary.

Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.

Document all customer interactions accurately in the CRM system.

Meet or exceed individual and team performance targets such as call quality, average handling time, and customer satisfaction.

Adhere to company guidelines and processes to ensure compliance and quality standards.

Continuously improve product knowledge and communication skills.

Work collaboratively with team members and other departments to resolve complex issues.

Preferred candidate profile

Excellent verbal and written communication skills in English

Age criteria : Below 40 years

Role - Customer support

Prior experience in a customer support or call center environment preferred.

Strong problem-solving abilities and a customer-first mindset.

Candidates have to join within a week

Flexible to work in US shifts.( 6:30PM - 3:30AM )

Looking for Candidates who worked in international voice process

Customer Support experience preferred

Must be ready to work in Night shift

Minimum 1 year of experience in International Voice Process is mandatory.

Work from office only (No work from home)

Looking for Immediate joiners only

Job location: Chennai (Ambattur or DLF)

Candidates from Anywhere in TamilNadu can apply.

5 days work (Weekend fixed off)

CTC - Max 6 LPA (Based on experience)

Perks & Benefits

Two way cab facilities will be provided (Free of cost )

Fixed week off on Saturday & Sunday

Medical Insurance

Domestic voice process not recommended

Interested Candidates please share your Updated CV to

shobana.K - 8248223875 (Whatsapp or call )