Technology Support Engineer

Technology Support Engineer Location: Chennai Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Enterprise Architecture Framework Good to have skills : Enterprise Architecture Strategy Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an AWS-focused Cloud Architect, you define and guide the cloud architecture landscape at Kuehne + Nagel. You design secure, scalable, cost-efficient cloud architectures and provide technical leadership across teams. You shape standards, drive cloud-native design principles, and ensure the consistent use of preferred technologies such as Terraform/Terragrunt, GitLab, and LGTM. Your work enables Cloud Engineers and development teams to deliver robust, maintainable, and compliant AWS solutions. Roles & Responsibilities: Architectural Strategy & Design Defines the target AWS cloud architecture, ensures alignment with enterprise standards, platform governance, and security policies. Designs cloud-native architectures using AWS services, modern application patterns (microservices, event-driven design, serverless, container platforms), and scalable multi-account strategies. Shapes architectural principles and reusable patterns that guide Cloud Engineers and development teams in building consistent, high quality solutions. Technical Leadership & Quality Assurance Reviews and validates architectural and Infrastructure-as-Code designs, ensuring they align with standards and preferred tooling (Terraform/Terragrunt, GitLab). Provides architectural guidance, coaching, and mentorship to Cloud Engineers, developers, and platform teams. Ensures cloud solutions are secure, cost-optimized, resilient, and compliant, integrating early design considerations into the project lifecycle. Collaboration & Governance Collaborates with other architects (Platform, Enterprise, Security, Data) to define cloud standards, guardrails, and shared capabilities. Promotes platform-first and reuse-oriented thinking, helping teams adopt shared services, governance controls, and standardized patterns instead of siloed solutions. Facilitates communication across disciplines, translating complex cloud topics into clear, actionable guidance for both technical and business stakeholders. Integration, Observability & Continuous Improvement Guides hybrid-cloud design, ensuring secure connectivity and interoperability between AWS and on-prem systems. Supports consistent observability practices by promoting the use of the preferred LGTM stack, while maintaining awareness of adjacent monitoring ecosystems. Evaluates AWS innovations and emerging technologies, recommending adoption only when they add architectural or operational value and fit the preferred technology direction. Professional & Technical Skills: -Expert-level hands-on experience with AWS, including compute, storage, networking, IAM, integration services, container platforms (EKS/ECS), and serverless solutions (Lambda). Strong proficiency with Terraform and Terragrunt as the main infrastructure-as-code foundation capable of assessing other IaC approaches when necessary. Experience with GitLab for structured version control, CI/CD pipelines, and automated infrastructure workflows, with working knowledge of other CI/CD systems for context. Experience with the LGTM stack as the preferred observability solution, with awareness of alternative logging/metrics/tracing solutions when encountered. Deep understanding of cloud architecture principles, including multi-account design, security boundaries, networking patterns, resilience, scalability, and cost optimization. Ability to visualize and document architectures, create clear diagrams, and articulate architectural decisions at multiple abstraction levels. Strong communication skills to bridge architectural frameworks with implementation work carried out by Cloud Engineers and delivery teams. Ability to operate across conceptual, strategic, and hands-on layers to ensure architectural feasibility and long-term consistency. Additional Information: - The candidate should have minimum 12 years of experience in Enterprise Architecture Framework. - This position is based at our Chennai office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement