Technology Support Engineer at Accenture · Hyderabad

Technology Support Engineer Location: Bengaluru Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Process Control Good to have skills : Risk Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability by creating and implementing Requests for Change, as well as updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhancing overall service delivery. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for team members to enhance their skills and knowledge. - Monitor and evaluate team performance to ensure alignment with organizational goals. - Design and refine the Problem Management process, risk, and control framework, aligned to ITIL and Truist enterprise risk management control standards - Refine control objectives, risk taxonomies, and minimum standards for root cause analysis and sustainable remediation - Establish governance, documentation, and measurement standards to assess framework effectiveness and technology risk reduction - Ensure alignment with complementary frameworks (e.g., COBIT, ISO 20000, ITIL, NIST) and support audit and regulatory expectations Professional & Technical Skills: - Must To Have Skills: Proficiency in Process Control. - Good To Have Skills: Experience with Risk Management. - Strong analytical skills to assess and resolve complex technical issues. - Familiarity with incident management and problem resolution processes. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 5 years of experience in Process Control. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement Additional Locations: Hyderabad