Tech Business Analyst at Accenture in Melbourne, Victoria, Australia

Tech Business Analyst Location: Melbourne, 161 Collins Street, Level 5 About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com. Role purpose The Technical Analyst is responsible for translating business, product, process and technical needs into clear, testable and delivery-ready requirements. The role exists to help teams understand the “what” and the “why” behind requirements, while also ensuring that system behaviours, data flows, integration needs, non-functional requirements, assumptions, dependencies and trade-offs are clear before delivery begins. This role builds on the Senior Business Analyst profile, which includes enterprise-wide analysis, problem definition, solution shaping, stakeholder collaboration, current-state analysis, gap analysis, data mapping and future-state definition across complex technology environments. Role summary The Technical Analyst will work across Product, Engineering, Architecture, QE, Deliveryand business SMEs to define delivery-ready requirements for complex digital andeCommerce change. The role requires strong systems thinking, discovery discipline, technical curiosity andthe ability to challenge weak problem statements. The “Good to Great” hiring profiledescribes the Technical BA mission as turning ambiguity into useful, testable andtechnically-aware outcomes, with strength in APIs, data flows, edge cases, non-functional requirements and operational impacts. Key responsibilities Requirements and analysis Elicit, analyse and document business, functional and non-functional requirements. Understand customer, business, operational and technology needs. Clarify problem statements, business impact and expected outcomes. Translate high-level scope into epics, user stories, acceptance criteria an supporting analysis artefacts. Ensure requirements are clear, complete, consistent, testable and aligned t delivery outcomes. Identify gaps, conflicts, ambiguities and unresolved decisions in requirements. Capture business rules, system behaviours, data needs, error scenarios an exception paths. Analyse current-state and future-state processes, systems and data flows. Support process re-engineering by identifying opportunities to simplify an improve existing ways of working. Technical analysis Work confidently with complex technology environments, including back endsystems, APIs, microservices, integration points, databases and cloud-base services. Support gap analysis across current and future-state systems. Document data mapping, integration behaviours and downstream impacts. Identify edge cases, operational impacts and non-functional requirements. Work with engineers and architects to ensure requirements are technicall understood and implementable. Support technical trade-off discussions by making business, customer an operational impacts clear. Backlog and squad delivery Create and maintain epics, features, user stories and acceptance criteria. Support backlog refinement, estimation and planning. Work with Product Leads to ensure priorities are understood and requirementsare sequenced appropriately. Communicate requirements clearly to squads. Support engineers and QEs with clarification during build and test. Help maintain sprint health by ensuring upcoming work is sufficientlyunderstood and ready. Track assumptions, risks, issues, dependencies and decisions. Ensure analysis outputs are maintained and accessible in agreed project tools. Quality and testability Partner with QE Leads and Quality Engineers to ensure requirements are testable. Support identification of test scenarios, edge cases and acceptance criteria. Ensure non-functional requirements are considered, including reliability,performance, security, privacy, observability, supportability and operationalreadiness. Support solution assessment and validation against agreed requirements. Help reduce rework by identifying unclear or incomplete requirements early. Stakeholder engagement Facilitate workshops, discovery sessions, showcases and analysisconversations. Communicate technical concepts clearly to technical and non-technical stakeholders. Align stakeholders on requirements, assumptions, trade-offs and open decisions. Influence without authority across Product, Engineering, Architecture, QE Delivery, Operations and business SMEs. Escalate decision gaps, ownership gaps and risks early. Maintain transparency across squad and project channels. Documentation Create and maintain useful, delivery-focused documentation. Produce artefacts such as process flows, domain models, workflows, use stories, interface notes, data mapping, decision logs and current/future-stat summaries. Ensure documentation is lightweight, accessible and accurate. Support handover to delivery, support and run teams where required. Required Experience The successful candidate will have experience in: Technical analysis, business analysis or system analysis in complex technology environments Working with agile delivery teams Writing epics, user stories and acceptance criteria Eliciting and documenting functional and non-functional requirements Facilitating workshops, discovery sessions and refinement conversations Working with engineers, architects, QEs, delivery leads and product stakeholders Analysing current-state and future-state business processes and system behaviour Working with APIs, integrations, data flows, microservices, databases or back-end systems Identifying requirement gaps, ambiguous scope and conflicting stakeholder needs Supporting delivery across multiple systems, teams or domains Creating document that enable build, test release and support Required skills and capabilities Core skills Strong requirements elicitation and documentation. Strong analytical and structured thinking. Ability to turn ambiguity into clear delivery inputs. Strong written and verbal communication. Ability to explain technical concepts in business language. Strong facilitation and stakeholder management. Strong understanding of agile delivery practices. Ability to identify trade-offs and align stakeholders. Ability to prioritise analysis effort based on delivery risk and value. Strong attention to detail without over-engineering documentation. Technical skills Understanding of APIs, integrations and system interactions. Understanding of data flows, mapping and downstream impacts. Awareness of microservices and cloud-based technology environments. Ability to work with technical stakeholders to clarify implementationconsiderations. Understanding of non-functional requirements, including performance,reliability, security, privacy, supportability and operational readiness. Ability to identify edge cases, exception scenarios and failure modes. Qualifications Appropriate tertiary qualification and/or equivalent industry experience. Experience in business analysis, technical analysis, systems analysis, productanalysis or a related technology delivery role. Agile delivery experience is required. Experience in digital, eCommerce, retail, platform engineering or large-scale transformation environments is highly desirable. Experience with tools such as Jira, Confluence, Miro, Visio, Lucidchart or equivalent documentation and delivery tooling is desirable. Benefits of working at Accenture: 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program Local and international career opportunities. Certified as a Family Inclusive Workplace™ Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people. We are proud to be in the top 3 of last year’s Diversity & Inclusion Index! We are a WORK180 Endorsed Employer, to see our benefits and policies click here All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity Statement for Australia: At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. Across industries and around the world, we’re creating better experiences for people using emerging technologies and human ingenuity. Together, we can reinvent anything. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement for Australia: At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement