Service Delivery Operations Associate Manager at Accenture · Manila

Service Delivery Operations Associate Manager Location: Manila Job Description Operations Associate Manager for Voice Account Makes independent decisions in coordination with the Project Lead, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Accountable for results of work to both Accenture and client. Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility. Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility. Works with the Ops Manager in reviewing performance against financial parameters, and monitors and reports on budgetary aspects within own area.  May have significant input to budget setting/financial proposals and reviews. Initiates and promotes continuous improvement programs across sphere of influence Job Qualifications Minimum of 7 years BPO professional experience with 5 years Supervisory position Strong planning skills; able to manage multiple priorities and tasks. Results-focused/oriented: pursues opportunities and solutions despite repeated obstacles and adopts ways to do tasks faster or with fewer resources. Strong problem-solving and analytical skills: capable of inductive thinking, and applies lessons learned in the past to current situations and issues. Managing measured productivity of team. Experience managing productivity-driven operation. General knowledge of human resources policies and procedures. #LI-PH About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Additional Locations: Mandaluyong