RRN00016075 - Service Desk Supervisor at Accenture · Gurugram

RRN00016075 - Service Desk Supervisor Location: Gurugram THE WORK: Step forward and make a meaningful impact. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to problems for your immediate team and across multiple teams, all while reflecting a strong foundation in Service Desk Management. Join us in this exciting opportunity to grow and make a difference. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 2 years of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner communication skills. Intermediate collaboration skills. Beginner analytical thinking skills. Intermediate customer service skills. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.