RRN00015677 - Service Desk Team Lead at Accenture · Bengaluru

RRN00015677 - Service Desk Team Lead Location: Bengaluru THE WORK: Discover the opportunity to make impactful decisions and collaborate across multiple groups to enhance operational success. You will manage and engage with various teams, contributing to key decisions and providing effective solutions to challenges that arise within and beyond your immediate scope. This role will embrace the essence of Service Desk Management, inviting you to bring your expertise into a dynamic and supportive environment. Join us and be part of a journey where your contributions truly matter. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution while maintaining clear and timely communication. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 2 years of experience in relevant related skills and 7+ years overall. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Advanced communication skills. Intermediate analytical thinking. Beginner project coordination. Advanced customer service orientation. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.