NOC Analyst at Accenture in Calgary, Alberta, Canada

NOC Analyst Location: Calgary, Brookfield Place, Corp We are: The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. Stronger together! The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people: For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges. You are: A highly motivated NOC Analyst to join our Network Operations Center (NOC) team. The successful candidate will be responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure, ensuring high availability and performance of corporate and operational networks. This role serves as the first line of support (L1), managing incidents, responding to alerts, and collaborating with internal teams, vendors, and field services to restore network services efficiently. Key Responsibilities: Understanding cloud and network best practices combined with guiding principles Understanding the impact of network incidents to operations and organization Have the required skills to execute the deployment of Cloud Platforms and Data Networks Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Understands the strategic direction set by senior management as it relates to team goals. Uses considerable judgment to determine solution and seeks guidance on complex problems. Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture. Determines methods and procedures on new assignments with guidance. Decisions often impact the team in which they reside. Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Provide Level 1 support for network-related incidents and service requests across all priorities Manage and update tickets using ITSM tools Coordinate with Field teams, Vendors, Internal network/security teams Ensure all assigned tickets are actioned promptly and within SLA guidelines Document detailed updates, troubleshooting steps, and next actions in tickets Escalate complex or critical issues to L2/L3 teams with proper handover Monitor network infrastructure using tools such as Orion and NetScout Track: Network availability (nodes, links, circuits) Performance metrics (CPU, memory, bandwidth utilization) Respond to alerts proactively to minimize downtime and service impact Respond to inbound calls and emails for network-related incidents Follow standardized call handling procedures for all interactions Coordinate with vendors and internal teams for issue resolution Ensure minimal call abandonment and timely response to escalations Monitor and action: Unassigned incident queues, NOC/shared mailboxes, Track planned outages, maintenance notifications, and vendor communications Send service notifications and awareness updates to stakeholders as required Perform initial troubleshooting of network issues including connectivity failures, device/node outages, performance degradation, and identify recurring issues and escalate appropriately Follow up on vendor actions and ensure timely resolution This role requires in-office attendance. Basic Qualifications: Minimum 2 years of experience working in network monitoring and management Hands-on router/switch/firewall management Certification in network technologies such as CCNA Preferred Qualifications: Strong documentation skills Excellent communication skills SD WAN and SD Access Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate. Information on benefits is here: Role LocationHourly Salary Range British Columbia/Ontario$22.86 to $46.90 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.