IT Service Management Representative at Accenture · Pune

IT Service Management Representative Location: Bengaluru Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infor WFM Workbrain Good to have skills : Oracle HCM Cloud Payroll Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Time keeping and scheduling solution 10-20 of AMS volume will need to be supported by vendor (estimated 30 of a full-time with Workbrain and Java knowledge) Volumes- approx. 40 tickets/month Workbrain is workscheduling and timekeeping application that receives inputs from multiple applications. It sends task assignment emails and also sends T/L information to Oracle Payroll and also to Hyperion for Planning and Budgeting Activities for the workbrain support person 1.Monitor the interfaces (if not automated) and make sure they are running successfully 2.In case of interface failure, help debug by looking into Workbrain application pages if data landed correctly or what went wrong. 3.Support Integration Testing by validating data on Workbrain side 4.If there are any Service Requests related to Workbrain like some manual execution of processes in Workbrain or rerunning of any failed interfaces. 5.If there are product related issues, raise it to the OEM (Infor Workbrain) by raising L4 Tickets and tracking to closure. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement Additional Locations: Pune