IT Service Management Representative at Accenture · Bengaluru

IT Service Management Representative Location: Bengaluru Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services are maintained throughout their lifecycle, with a focus on minimizing risks and maximizing client satisfaction. The position demands proactive engagement in operational support activities to guarantee that all production systems and devices remain functional and accessible, contributing to the overall stability and efficiency of IT services within the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure seamless service delivery and address any operational challenges. - Monitor service performance and escalate issues promptly to maintain service continuity. - Assist in documenting processes and best practices to support knowledge sharing within the team. - Support junior team members by providing guidance and sharing expertise to foster professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of IT service management principles and best practices. - Experience in managing incident, problem, and change management processes within IT service frameworks. - Ability to analyze service performance data and generate actionable insights. - Familiarity with IT infrastructure components and their impact on service delivery. - Excellent communication skills to effectively interact with technical teams and clients. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement