Operations Engineer at Accenture… · Annapolis…

Summary: Accenture Federal Services is dedicated to helping the US federal government enhance safety and efficiency through technology. The Operations Engineer plays a vital role in maintaining real-time awareness of mission-critical systems and coordinating responses during incidents. Responsibilities: - Maintain continuous monitoring of multiple operational systems, real‑time data feeds, and mission‑critical applications - Serve as the initial point of contact for all incidents, assessing severity, resolving issues when possible, and escalating per established Standard Operating Procedures - Produce clear and concise Spot Reports and shift summaries capturing all essential operational details - Act as the central communication hub during crisis events, coordinating efforts across field teams, operations, and senior leadership - Maintain an accurate and detailed chronological watch log to ensure seamless shift turnover Required Qualifications: - Bachelor's or Master's degree in Systems Engineering, Computer Science, Computer Engineering, or a related field; relevant experience may substitute for formal education - Proficiency with watch floor tools such as: Kibana, Nagios, and/or Grafana - Ability to operate effectively on a rotating 12‑hour shift schedule, maintaining focus during periods of high operational intensity - Must have an active TS/SCI with Polygraph level clearance Preferred Qualifications: - Prior experience in an operations center environment, such as GSOC, SOC, EOC, military command center, or emergency dispatch environment - Strong critical thinking skills with the ability to analyze disparate information and maintain situational clarity under pressure - Excellent written and verbal communication skills, with the ability to brief senior leaders effectively Required Skills: Systems Engineering, Computer Science, Computer Engineering, Kibana, Nagios, Grafana, Operations center environment, TS/SCI with Polygraph clearance Benefits: Accenture Federal Services offers a wide variety of benefits.