Delivery Operations Associate Manager at Accenture · Mississau…

Delivery Operations Associate Manager Location: Ontario - Mississauga Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights. As an Operations Manager, you will lead large-scale sales and client operations programs that support advertising growth and go-to-market strategy. You will be responsible for driving operational excellence, developing people leaders, and ensuring consistent performance against revenue, efficiency, and client success metrics. You will operate with a high degree of autonomy while leveraging established governance frameworks, tools, and cross functional- partnerships. This role serves as a strategic operational leader and acts as a delegate for senior program leadership when necessary. Scope of the Role Full ownership of a single large-scale sales or client operations program within a defined geography Accountability for revenue performance, productivity, quality, client outcomes, and operational delivery Direct collaboration with Sales, Marketing, Analytics, Finance, Workforce Management, Training, Quality, and HR Strategic influence over go-to-market optimization, operational scalability, and continuous improvement initiatives Responsibility for governance, risk management, and operational continuity Key Responsibilities Performance Management Own total program performance against sales targets, client success measures, SLAs, and KPIs Establish and run effective governance forums, performance reviews, and business rhythms to drive results Identify performance gaps and lead corrective action plans using data driven- insights Client and Stakeholder Engagement Lead ongoing client and internal stakeholder engagement Drive optimization of go-to-market strategies and execution models Set, calibrate, and manage goal achievement expectations Partner with stakeholders to identify opportunities to expand scope, impact, and efficiency over time Operational Deliverables Produce regular operational and executive level- performance reports with insights and optimization recommendations Ensure accuracy and timeliness of forecasting, reporting, and operational metrics Maintain accountability for financial processes including invoicing coordination and budget alignment People Leadership Provide career counseling and performance coaching to Sales Managers Ensure appropriate staffing models, enablement, and support structures are in place to meet program goals Guide support functions (training, quality, analytics, reporting, workforce management) to ensure alignment to targets Employee Engagement & Culture Drive employee engagement, retention, and performance through strong leadership and clear accountability Partner with HR to execute people programs, talent planning, and succession strategies Enforce client policies related to performance management, conduct, and workplace standards Basic Qualifications: Minimum of 4 years of experience in operations management, sales leadership, or business operations Minimum of 2 years of experience using sales, analytics, or reporting tools such as Salesforce, Tableau, or similar platforms Preferred Qualifications Bachelor’s degree Minimum of 2 years of experience managing large-scale operations Minimum of 2 years of experience with Google suite including Google docs, sheets and presentations and/or Microsoft Office tools, including Excel, PowerPoint, and client facing- presentations Digital Inside Sales experience Digital marketing knowledge and familiarity with performance based- advertising or sales environments Strong client and stakeholder relationship management skills Proven experience managing, coaching, and developing people leaders Strong analytical mindset with the ability to make data driven- decisions and translate insights into action Excellent communication and presentation skills suitable for executive level- audiences Highly organized with exceptional attention to detail Deadline driven, results oriented, and comfortable operating in fast paced- environments Self-starter- mentality with the ability to drive operational improvements and implement new initiatives This is a hybrid role. Collaborate and connect with the broader Accenture community when attending optional frequent networking and teambuilding events, training sessions and team office days at Accenture's downtown Toronto office location. #LI-NA-FY25 Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate. Information on benefits is here: Role LocationAnnual Salary Range British Columbia/Ontario$74,000 to $124,000 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Additional Locations: Ontario - Toronto