Customer Service Associate - Start date… at Accenture · Lisbon

Customer Service Associate - Start date 01.06.2026 Location: Lisbon, Arquiparque 5 We are looking for people that shall meet or have the following education, work experience and skills as per recommended requirements below: •            Fluent, speak clearly and understandably in Portuguese/Brazilian as well as sufficient ability to understand English (except for resources providing services in English, who will be fluent in the language) •            Must have excellent written and verbal communications skills •            English language skills for all agents irrespective of Language (listening, understanding, writing, speaking) should be B2 level (according to Common European Framework of Reference for Languages) . o            Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization o            Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party. o            Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages on various options. •            Call Centre Experience: 1 years of customer support experience via phone, email, and chat •            Experience working with direct consumers, in B2C environment; B2B is a distinct advantage •            Strong communication skills with a proactive and positive approach to tasks •            High attention to details Qualifications & requirements •            Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests, and queries. •            Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. •            Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact. •            Understand and remain updated on changing client policies and guidelines; •            Participate in process improvement initiatives that improve quality and efficiency of work; •            Participate in continuous training programs and workgroup discussions for optimal development in the role. Note: Contract is directly with Accenture and you need to have/present the documentation directly to us. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Declaração de Igualdade de Oportunidades de Emprego Acreditamos que ninguém deve ser discriminado por suas diferenças. Todas as decisões de contratação devem ser tomadas sem distinção de idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, deficiência, condição de veterano militar, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, cidadania ou qualquer outra condição protegida pela legislação aplicável. Nossa rica diversidade nos torna mais inovadores, competitivos e criativos, o que nos ajuda a atender melhor nossos clientes e nossas comunidades.