Customer Service Associate at Accenture in Gurgaon, Haryana, IN

Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate **Qualifications:**Any Graduation
**Years of Experience:**1 to 3 years
About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Policy Administration Associate/Analyst– Individual Retirement We are seeking a detail-oriented professional to deliver end-to-end policy administration services for Individual Retirement products—such as Traditional & Roth IRAs, SIMPLE IRAs, and Individual Annuities. The role focuses on accurate policy lifecycle processing, service delivery excellence, regulatory compliance, and stakeholder communication across clients, advisors, and custodians. This position is ideal for someone with strong operations rigor, retirement product knowledge, and a passion for customer advocacy. What are we looking for? Annuity Policy Lifecycle Administration • Process contributions, rollovers, transfers of assets (TOA/ACAT), exchanges, and recharacterizations. • Execute distributions (systematic and ad-hoc), including Required Minimum Distributions (RMDs), withholding elections, and tax coding. • Handle policy changes Financial and Nonfinancial transactions (beneficiary updates, address changes, ownership updates, annuitization, riders, surrenders, reinstatements). • Manage premium allocations, fund switches/rebalances, loan/cash value requests (for relevant annuity products) • Manager policy exchanges and transfers and financial distribution Servicing & Issue Resolution • Research and resolve servicing requests, exceptions, and breakages (e.g., NIGO – Not In Good Order items). • Monitor and action work queues within SLAs; escalate risks and aging items proactively. • Coordinate with custodians, transfer agents, advisors, broker-dealers, and internal teams (underwriting, compliance, finance). • Prepare and deliver policy statements, confirmations, and communications. Compliance, Risk & Controls • Adhere to applicable regulations and standards (e.g., IRS rules for contributions/RMDs, ERISA where applicable to rollovers, AML/KYC, OFAC, privacy).

Required Qualifications • Bachelor’s degree • 1-3 years (Associate) & 2–5 years (Analyst) experience in life/retirement operations, transfer agency, or policy administration. • Working knowledge of Individual Retirement products (Traditional/Roth /SIMPLE IRAs, Non-Qualified/Qualified Annuities) and common transactions (rollovers, transfers, RMDs, annuitization, surrenders). • Familiarity with IRS retirement rules, tax withholding/elections, and forms impact (e.g., 1099-R, 5498). • Experience with workflow/case management and imaging systems; strong MS Excel skills. Preferred Qualifications • Prior experience with US custodians/transfer agents, broker-dealers, or life/annuity carriers. • Knowledge of ACAT/Non-ACAT transfers, RMD calculations, beneficiary/claim processing, and death claim workflows. • Exposure to QA frameworks, audit support, and SOX-aligned controls. • Certifications: LOMA, FINRA SIE (nice to have), Lean Six Sigma (Yellow/Green Belt). Core Skills • Operations Rigor: Accuracy, documentation discipline, queue management, and SLA adherence. • Analytical & Reconciliation: Exception handling, break resolution, root cause analysis. • Communication: Clear written/verbal updates to Roles and Responsibilities: •Annuity Policy Lifecycle Administration • Process contributions, rollovers, transfers of assets (TOA/ACAT), exchanges, and recharacterizations. • Execute distributions (systematic and ad-hoc), including Required Minimum Distributions (RMDs), withholding elections, and tax coding. • Handle policy changes Financial and Nonfinancial transactions (beneficiary updates, address changes, ownership updates, annuitization, riders, surrenders, reinstatements). • Manage premium allocations, fund switches/rebalances, loan/cash value requests (for relevant annuity products) • Manager policy exchanges and transfers and financial distribution Servicing & Issue Resolution • Research and resolve servicing requests, exceptions, and breakages (e.g., NIGO – Not In Good Order items). • Monitor and action work queues within SLAs; escalate risks and aging items proactively. • Coordinate with custodians, transfer agents, advisors, broker-dealers, and internal teams (underwriting, compliance, finance). • Prepare and deliver policy statements, confirmations, and communications. Compliance, Risk & Controls • Adhere to applicable regulations and standards (e.g., IRS rules for contributions/RMDs, ERISA where applicable to rollovers, AML/KYC, OFAC, privacy). • Apply correct tax forms/coding (1099-R, 5498) inputs to downstream processes; ensure audit trails and documentation completeness. • Execute controls: maker-checker, 4-eye review for high-risk transactions, reconciliation, and SOX-aligned procedures where applicable. • Support audits, QA reviews, and control testing; remediate findings. Service Excellence & Continuous Improvement • Meet or exceed SLAs, quality targets, and customer satisfaction measures. • Identify process gaps and drive improvements/automation (Lean/Kaizen mindset). • Contribute to SOPs, job aids, and training materials.

Any Graduation

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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