Application Support Engineer at Accenture · Manila

Application Support Engineer Location: Manila Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves investigating and resolving issues across various critical business systems to ensure smooth operations. This role requires a proactive approach to identifying system anomalies and collaborating with different teams to maintain system reliability and performance. The position demands continuous monitoring and troubleshooting to support business continuity and enhance system efficiency. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to prioritize and address system issues effectively. - Facilitate knowledge sharing and mentoring within the team to foster professional growth. - Drive continuous improvement initiatives to optimize support processes and system stability. Professional & Technical Skills: - Required Skill: Expert proficiency in UiPath Robotic Process Automation (RPA). - Strong understanding of automation workflows and process optimization techniques. - Experience in troubleshooting and resolving automation-related issues in enterprise environments. - Familiarity with integration of RPA tools with various business applications and systems. - Ability to analyze logs and system data to diagnose and resolve complex technical problems. - Proficient in designing and implementing scalable automation solutions to improve operational efficiency. Additional Information: - The candidate should have minimum 3 years of experience in UiPath Robotic Process Automation (RPA). - This position is based at our Manila office. Minimum 3 year(s) of experience is required About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.