Application Support Engineer at Accenture · Hyderabad

Application Support Engineer Location: Hyderabad Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems within multiple components and ensuring seamless operation. The professional collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall efficiency and reliability of business processes. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate cross-functional efforts to streamline issue resolution and improve system performance. - Mentor junior team members to enhance their problem-solving capabilities and technical knowledge. - Drive continuous improvement initiatives to optimize support processes and reduce downtime. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong knowledge of network infrastructure components and protocols. - Experience in monitoring and troubleshooting enterprise-level network environments. - Ability to analyze complex system interactions and identify root causes of issues. - Familiarity with incident management and escalation procedures. - Skilled in collaborating with cross-functional teams to implement effective solutions. Additional Information: - The candidate should have minimum 7.5 years of experience in Enterprise Network Operations. - This position is based at our Hyderabad office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement