Application Support Engineer at Accenture in Pune, Maharashtra, India

Application Support Engineer Location: Pune Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring seamless operation of communication and collaboration tools. You will engage with users to understand their challenges and work towards effective solutions, all while maintaining a proactive approach to system management and support. As Network Tower team lead, you will act as the ongoing interface for your network steams. Your typical day will involve collaborating with teams, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Engage with multiple teams and contribute on key decisions. - Conduct root cause analysis for recurring issues and implement preventive measures. - Develop and maintain technical documentation for troubleshooting and knowledge sharing. - Troubleshoot and resolve system or application issues. Professional & Technical Skills: Mandatory Basic Networking skills : Routing & Switching (CCNA or equivalent) Must to Have Skills : Cisco Wireless, Branch SDWAN, Routing and Switching Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP Good to have knowledge on Skills : Automation, Wireless, Firewalls Proficiency in SD-WAN Operations and implementation Experience in troubleshooting network connectivity issues. Hands-on Experience with network monitoring tools. Additional Information: Minimum 3 - 8 years of experience Flexible to work in 24x7 rotational shifts, including weekend Excellent communication skills 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement