Application Support Engineer at Accenture in Gurugram, Haryana, India

Application Support Engineer Location: Gurugram Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring seamless operation of communication and collaboration tools. You will engage with users to understand their challenges and work towards effective solutions, contributing to the overall efficiency of business operations. Roles & Responsibilities: Install, configure, and maintain Asterisk IP PBX systems Manage VoIP infrastructure, SIP trunks, gateways, and dial plans Troubleshooting and collecting logs Configure and troubleshoot SIP, RTP, codecs, and VoIP signaling Install, configure, and maintain Asternic dashboard and reporting application Maintenance of FOP -2 switchboard application Implement IVR systems, call routing, and call queues Monitor and optimize voice quality and system performance Integrate Asterisk PBX with CRM, APIs, or third-party systems Provide support for voice network troubleshooting Maintain system documentation and configurations Perform upgrades, patching, and security hardening of PBX systems Work with network teams to ensure proper QoS and firewall configurations Provide L2/L3 support for voice-related incidents Required Skills Strong experience with Asterisk PBX Good understanding of VoIP technologies Knowledge of SIP, RTP, PRI, ISDN Experience in dial plan development Knowledge of Linux administration Experience with IP telephony troubleshooting Familiarity with SIP Trunk providers Understanding of networking concepts (TCP/IP, VLAN, QoS) Good to Have experience: Cisco Webex Calling Genesys Cloud / Genesys Contact Center Call Center platform integrations WebRTC / Softphone integration FreePBX / Issabel Automation scripting (Python / Bash) Qualifications Bachelor s degree in computer science, IT, Telecommunications, or related field Certifications in Asterisk/ Linux are preferred Key Competencies Strong troubleshooting skills Ability to work in 24x7 support environments Good communication and documentation skills Team collaboration and problem-solving mindset Additional Information: - The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement