Application Support Engineer at Accenture · Mumbai

Application Support Engineer Location: Mumbai Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Test Automation Strategy Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business system components. This role requires dynamic problem-solving to ensure smooth operation and minimal disruption. The position demands continuous engagement with system behaviors, identifying root causes, and facilitating timely resolutions to maintain system reliability and performance in a fast-paced environment. Key Responsibilities: Builds test harness for each use case. Writes integration tests covering all agent-to-MCP paths. Executes iterative testing with 20–30 fault scenarios per use case. Runs performance and load testing. Triages and tracks defects. Coordinates UAT with Jio. Validates TM Forum L4 certification test cases. Must-Have Skills: Test automation (Pytest, Playwright) API testing (Postman, REST-assured) Performance testing (Locust, JMeter) Test case design for complex systems Python or Java Bug lifecycle management Good-to-Have Skills: AI/ML system testing LLM evaluation frameworks (DeepEval, promptfoo) Chaos engineering Telco system testing TM Forum L4 test case design. The resource has to visit client office - Navi Mumbai Ghansoli Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Lead efforts to improve operational processes and enhance system stability. - Mentor junior team members to support their professional growth and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Test Automation Strategy. - Strong knowledge of automation frameworks and tools to design and implement effective testing strategies. - Experience in integrating automated testing within continuous integration and deployment pipelines. - Ability to analyze complex system interactions and develop scalable automation solutions. - Familiarity with scripting languages and software development lifecycle concepts. - Skilled in troubleshooting and optimizing automated test suites to improve efficiency and accuracy. Additional Information: - The candidate should have minimum 12 years of experience in Test Automation Strategy. - This position is based at our Mumbai office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement