Branch Coordinator at Accendra Health in Carroll, IA

Summary: Accendra Health is dedicated to making healthcare more accessible and personalized. The Branch Coordinator plays a crucial role as the first point of contact for patients, ensuring a supportive experience while managing logistics related to equipment delivery and insurance coordination. Responsibilities: - Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience - Answer inbound calls, provide clear information, and resolve common questions or concerns - Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs - Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines - Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care - Proactively follow up with patients to confirm satisfaction and address any outstanding needs - Test equipment functionality as needed to ensure quality and readiness - Contribute to overall branch success by supporting additional responsibilities as assigned Required Qualifications: - High school diploma or equivalent - At least one-year of related work experience - English reading, writing, and speaking skills - At least two years' experience in an office environment, healthcare setting or call center - Experience utilizing multi-line phone-system Preferred Qualifications: - Willingness to learn - Dependability - Adaptability - Strong customer service and bedside manner - Intermediate computer skills - Time management - Effective communication in person, on the phone, and electronically Required Skills: Multi-line Phone System Benefits: Medical, dental, and vision care coverage, Paid time off plan, 401(k) Plan, Flexible Spending Accounts, Basic life insurance, Short-and long-term disability coverage, Accident insurance, Teammate Assistance Program, Paid parental leave, Domestic partner benefits, Mental, physical, and financial well-being programs