Team Leader - Claims Assessment at ACC in Wellington, New Zealand

Team Leader - Claims Assessment

Location: Wellington, New Zealand

Mō te tūranga mahi | About the role

As a Team Leader in Claims Assessment, you will join a cohesive leadership team who are dedicated to providing a positive employee experience through engagement, motivation and empowerment of their teams, in an environment that also ensures that you are well supported.

You will lead a team which may include but not limited to Cover Assessors, Specialist Cover Assessors (registered health professionals assessing cover for Treatment Injury) or Treatment and Support Assessors.

At this time, we are looking for a leader to step into a team of experienced assessors that mainly focus on Treatment Injury claims. In order to successfully lead this team, experience in a clinical setting is fundamental.

In this role, you will lead a high-performing team that delivers proactive, efficient support to our kiritaki, ensuring timely, quality decisions that enable recovery and rehabilitation.

If you are a leader who thrives on growing and developing your people to deliver quality customer experiences and outcomes this is the role for you.

Mōu | About you

As a Team Leader, you will be in your element coaching and mentoring your team and providing support to ensure their success. You will thrive working in a fast-paced environment and enjoy the opportunity to work collaboratively.

What we are looking for:

• Leadership experience in a customer focused or service delivery environment or demonstrated leadership within a team or project.
• Experience in leading teams and/or individuals, ensuring strong engagement and ability to connect people to their purpose.
• To be considered a strong candidate for this role, demonstrated experience in a clinical environment is essential.
• Strong interpersonal skills with the ability to make decisions in complex and/or challenging situations.
• Demonstrated resilience and the ability to navigate difficult conversations effectively.
• Proven ability to motivate operational teams to achieve quality customer outcomes using data and insights.
• Experience coaching people to achieve results, adapting your approach to suit individual needs and styles.

Ngā Hua Mahi ki ACC | Benefits working at ACC:

• Salary: $101,287 - $119,161 based on experience.
• Additional 9% superannuation.
• A supportive and inclusive work environment that values your clinical knowledge and expertise.
• Opportunities for professional development and growth within the organisation.
• The chance to make a real impact on the lives of kiritaki and contribute to their wellbeing.
• The option to explore flexible working that suits your needs and ours.
• A challenging opportunity with plenty of variety.

Me pēhea te tuku tono | How to apply

Please attached your CV and cover letter. As part of your cover letter, please include the following:

- Overview of your clinical experience
- What areas of support if any that you may require strengthening
- What excites you about this role?

Applications will close at 5pm Friday 11 September 2026. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz

We are recruiting to a permanent position. As part of our workforce planning, there may also be opportunities for secondments that arise.

Applicants who wish to be considered for secondment opportunities are encouraged to apply. We may establish a talent pool to support future secondment needs.