Associate Support Analyst Intern at Acadia… · Wilmington

Summary: Acadia Insurance, part of W. R. Berkley Corporation, is seeking an Associate Support Analyst Intern to join their Berkley Experience and Support Team. This role provides an opportunity for hands-on experience in troubleshooting hardware and software issues, collaborating with various teams, and gaining insights into the insurance technology industry. Responsibilities: - Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products - Install new images as scheduled and needed - Maintain, install, and upgrade computers as necessary - Perform testing of new operating systems and various software and hardware - Working knowledge of the administration of Active Directory - Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery - Experience with Installing hardware and software on desktops and laptops - Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes - Experience with troubleshooting local printer problems - Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects - Ability to review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems - Self-starter with a good work ethic - Demonstrated ability to communicate with technical and non-technical individuals and teams - Proven track record of working in a fast paced and dynamic production environment managing multiple priorities - Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements - Must have a strong customer service focus and sense of urgency - Experience resolving end users’ hardware and software issues in an IT environment Required Qualifications: - Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products - Install new images as scheduled and needed - Maintain, install, and upgrade computers as necessary - Perform testing of new operating systems and various software and hardware - Working knowledge of the administration of Active Directory - Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery - Experience with Installing hardware and software on desktops and laptops - Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes - Experience with troubleshooting local printer problems - Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects - Ability to review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems - Self-starter with a good work ethic - Demonstrated ability to communicate with technical and non-technical individuals and teams - Proven track record of working in a fast paced and dynamic production environment managing multiple priorities - Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements - Must have a strong customer service focus and sense of urgency - Experience resolving end users' hardware and software issues in an IT environment - Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience - Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools Preferred Qualifications: - Registered undergraduate student pursuing a major in an IT-related degree with a preferred overall GPA of 3.0 or higher - Aggressive curiosity - Desire to learn - Attention to detail - Strong communication and analytical skill - Able to manage multiple competing priorities - Interest in a technical career in the field of Information Security - Participation in extracurricular and leadership activities a plus - Excellent oral and written communication - Experience in customer service preferred Required Skills: Troubleshooting PC/Laptop Hardware, Windows 10, Microsoft Office Suite, Active Directory Administration, SCCM - Microsoft System Center Configuration Manager, Software Delivery, Hardware, Software Installation, Networking Concepts, Local Printer Troubleshooting, Remote Tools, Customer Service, Analytical Skill, Manage Multiple Priorities