STUDENT SERVICES at Academy of… · Calgary

STUDENT SERVICES Location: Calgary, AB, CA ABOUT US Academy of Learning Career College (AOLCC) is a leading educational institution dedicated to providing high-quality career-focused education and training to students in Alberta and Manitoba. Our commitment to excellence is reflected in our compliance with education regulations set forth by Alberta Advanced Education and Private Vocational Institutions Regulations and our efforts to facilitate a supportive and inclusive learning environment. We are a team of professionals with high aspirations and positive attitudes who strive to provide the best student experience. ROLE OVERVIEW Reporting to the Student Services Manager, Student Services is responsible for enhancing the student experience by providing personalized support and guidance aligned with students' academic and career goals. This position combines administrative responsibilities with direct student engagement and requires strong interpersonal and organization skills.  Student Services collaborates with various departments across the college to support practicum placements and student development initiatives. This role plays a key part in fostering a positive and supportive learning environment, in alignment with the college's core values.  This position is a temporary maternity leave coverage role for a term of up to 12 months. Key Responsibilities   Student Support & Coaching • Educate students on Student Loan Repayment and provide guidance as needed. • Monitor student progress and academic behavior, proactively intervening through counseling, coaching, and action planning. • Coach students on resume writing, job search strategies, and interview skills.  Community & Relationship Building • Build and maintain community relationships to increase employment opportunities for graduates. • Support student recruitment efforts by attracting potential new students.  Administrative & Reporting • Ensure accurate daily reporting of student attendance and progress. • Maintain detailed student records in compliance with FOIP/PIPEDA, tracking funding sources, program details, withdrawals, absences, and employment opportunities. • Provide timely reporting and updates to management. • Record and analyze monthly KPI data, identifying trends and opportunities for improvement.  Events & Engagement • Participate in college events, including orientations, open houses, graduations, trade shows, and student appreciation activities. • Represent AOLCC professionally and positively at all events and interactions. Other Duties • Perform other related duties and special projects as assigned by leadership. Core Competencies Student-Centered Coaching & Support • Ability to guide, mentor, and support students academically and professionally, with empathy and responsiveness. Communication & Interpersonal Skills • Strong verbal and written communication, relationship-building, and collaboration with students, staff, and community partners. Organizational & Administrative Skills • Efficiently manage records, reporting, compliance (FOIP/PIPEDA), and multiple priorities with attention to detail. Problem-Solving & Initiative • Proactively identify challenges, develop action plans, and implement solutions to support student success. Community & Stakeholder Engagement • Ability to build and maintain relationships with external partners and participate effectively in events to promote the institution and opportunities for students.  Qualifications • Education: University/college courses are an asset. • Experience: Three years’ experience in counseling, educating, or supporting adults is an asset. • Proficient with technology (MS Office (Excel, Word, Power Point). • Highly proficient communication skills (verbal and written). • Strong interpersonal and communication skills • Experience in coaching, counseling, or student support preferred • Knowledge of educational administration and student record management • Ability to manage multiple priorities with attention to detail Job Types: Full-Time, Contract Pay: $45,000.00 per year Work Location: In-person Benefits: • Extended Health Care • On-Site Parking • Paid Time Off • RRSP Match Schedule: • 8 Hour Shift • Day Shift • Monday to Friday  Thank you for your interest in joining the Academy of Learning Career College. We look forward to your application and the possibility of you joining our team! Accommodation for job applicants with disabilities is available upon request. AOLCC is committed to having our team reflect the community it serves and actively welcomes applicants from diverse and equity-seeking backgrounds. AOLCC endeavors to create and protect a culture of respect and cooperation with all staff and students.